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Can't transfer photos from my Android to my PC

Anonymous
2023-10-28T23:44:25+00:00

I have transferred photos from my Android phone to my PC many times without any problems. I have tried all the solutions listed, use a different USB cable, use a different port. The error I am getting says I need to "update my device setting to accept media transfer". When I click on the Learn More, the instructions don't match what I am seeing. So frustrating!

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  1. Anonymous
    2023-10-29T01:57:03+00:00

    Hi Clarissa,

    Thanks for contacting us and sorry for the inconveniences,

    I understand that you are having trouble with transferring photos from your Android phone to your PC. It sounds like you need to change the USB connection mode on your phone to allow file transfer.

    To do this, you can follow these steps:

    • Connect your phone to your PC using a USB cable.
    • Swipe down from the top of your phone screen to open the notification panel.
    • Tap on the USB notification that says "Charging this device via USB" or something similar.
    • Select "File Transfer" or "Transferring files" from the list of options.
    • Your phone should now appear as a removable drive on your PC, and you can access and copy your photos.

    If that doesn't help

    • Make sure your phone and PC have the latest software updates.
    • Restart your phone and PC and try again.
    • Check if your phone has enough storage space to transfer files.

    I hope this helps!

    Regards, Sola

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  2. Anonymous
    2023-10-30T21:18:05+00:00

    Hi again Clarissa,

    You're welcome, I'm glad that worked out fine.

    Thanks, Sola

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    7 people found this answer helpful.
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  3. Anonymous
    2023-10-29T14:38:37+00:00

    Thank you Sola!!! That got me to the right place and fixed it!!!

    6 people found this answer helpful.
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