This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I am using PowerPoint version 16.78 on a Macbook Pro macOS 14.2.1. One of my PowerPoint presentations has all the tif images showing "The picture can't be displayed.". I have already checked the auto recovery folder and couldn't find any file in it. This file is really important to me. Is there a way to recover it?
Thanks in advance.
Best regards,
Chen
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Did you edit this file while it was in DropBox? It's not a supported cloud location for editing with Office for Mac.
Yes, here is the dropbox link https://www.dropbox.com/scl/fi/al64u1unwrfkpnssivb8u/sampleSlide.pptx?rlkey=jwmrofdhew0hz7gg2soibdocr&dl=0
One of the most common causes is that the images were linked rather than embedded & either the file or the location of the images or both has changed. This is often due to the insertion being done on one computer but the file being sent to a different system.
Is that possible?
Can you provide a small sample?
Why a sample file is important for troubleshooting - - - - - - - and how to do it.
Dear ChenSun5,
Thank you for reaching out to the Microsoft community. We are delighted to offer our assistance.
If you upload this file to OneDrive and open it with the PowerPoint online version, could you view the pictures normally?
Have a great day.
Sincerely,
Sean | Microsoft Community Moderator