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Sources that were cited do not appear as "cited source" in the "current list"

Anonymous
2024-01-03T21:13:51+00:00

Hi team,
I'm using the "citations & bibliography" function to insert citations ("insert citation" --> selecting a source). Even though a citation is edited, the citation only appears as plain text and the tickmark next to the source in the "current list" does not appear next to the source, indicating that it was actually cited.

Can you advise on how to fix that?
Best,
Christian

Microsoft 365 and Office | Word | For business | Windows

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Anonymous
2024-01-04T08:04:09+00:00

Dear Rhoda,

thanks for the quick reply. I managed to solve the issue.

The problem was related to the fact that the Word document, that I was working in, disabled all macros. With disabled macros, the citation function does not work and citation are not recognised as cited sources.
Thanks for the support.
Best,
Christian

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  1. Anonymous
    2024-01-14T04:06:15+00:00

    Dear Christian,

    Thanks for posting back and we're glad to hear that you manage to resolve the issue by enabling Macros.

    We'll mark your reply as answer to help other members in this community with similar issue to find the resolution in a more efficient way.

    If you have other questions next time, welcome to post new threads in this community, we are always here to help you. Hope you are keeping safe and well!

    Sincerely,

    Rhoda | Microsoft Community Moderator

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  2. Anonymous
    2024-01-04T03:17:44+00:00

    Dear Christian,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    As per your description, it seems that you are having issue with "citations & bibliography" function in Word, the citation only appears as plain text and the tickmark next to the source in the "current list" does not appear next to the source.

    If the understanding above is right, to help you better, we would like to collect more detailed information you're experiencing so that we can have a further investigation:

    1. Would you please share some screenshots of the issue with us?
    2. Please also share your steps with some screenshots.
    3. Does this happen to all files or the specific file?
    4. Please also share a screenshot of the Word version as shown below by opening Word app > File > Account

    Appreciate your understanding that sometimes the initial reply may not resolve the situation very soon. However, we can work together to narrow down and resolve the situation. Please kindly post back and provide the more information, then we can focus on your specific scenario and provide specific suggestions.

    If the understanding above is not consistent with yours, please feel free to post back and point that.

    Your understanding and patience will be highly appreciated. We hope that you are keeping safe and well!

    Thanks for your cooperation.

    Sincerely,

    Rhoda | Microsoft Community Moderator

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