I keep getting the "Contacting the server for information" message despite checking all the recommendations

I don't know why all these "pseudo solutions" are posted here. and elsewhere These are MS bugs. The solution is to fix bugs BEFORE releasing software.

I had a good chuckle when I saw this MS related post:

Why am I getting the message "Contacting the server for information"? - Microsoft Support

Since when has email NOT contacted a "remote location, such as a file repository, an email server, a printer, or an Internet location"???

NEVER.

These are simply MS bugs.

Thanks Muhammad,

I didn't have the problem with the other computer, and then I didn't have the problem with the new computer until later in the day yesterday.

I am a single user and nothing else has changed.

Can you tell me more what you mean "my local PC environment"?

Kindly,

Jack

Hi respected Jack Kirr,

Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing. 

And I appreciate your kind words.

I understand it a brand-new computer but as per your error message, I suspect the problem related with your local pc environment. However, if you try to create new user profile (for test purpose) it will help for us to narrow down your problem.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Sincerely,

Waqas Muhammad

Hi Muhammad,

Please see the following from your instructions. I’ve done most of what you suggested. The problem is still there. This is a brand new computer – yesterday was the first day I used it.

Kind regards,

Jack

DONE: Try to Turn off IPV6 via go to Windows Control Panel > Network and Internet > Network Connections > Choose your network adaptor > Properties > Untick Internet Protocol Version 6 > OK > Close.

DONE: Disable the unidentified network and trying again to check is there is any difference.

DONE: Also, type regedit in the Windows search box> open > locate the following place:

DONE: Restart the machine.

STILL THE PROBLEM

Given this situation, I would suggest you follow the methods below and see if they could help in your scenario:

HAVE NOT DONE THIS YET: Perform a Clean Boot under your Windows, and check if issue persist.

HAVE NOT DONE THIS YET: Create a new user account under your Windows.

Version 2303 (Build 16227.20258): To confirm whether this is a bug in a specific version, please provide us the version information. To check version: Open any Office e.g., Excel>File>Account>Product Information and capture a full screenshot and share here (Please mask your private message for protecting your private message) and we will be tested on that version and verify the result with you.

It says “Contacting the server for information” Please share a related screenshot of the error message.

NOT SURE WHERE TO FIND THIS: Version of OneDrive sync client app.

Dear respected Jack Kirr,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem with Opening and saving linked files in OneDrive but based on your description we can work together to resolve it.

For the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, if possible, could you please try to Turn off IPV6 via go to Windows Control Panel > Network and Internet > Network Connections > Choose your network adaptor > Properties > Untick Internet Protocol Version 6 > OK > Close.

Also, Disable the unidentified network and trying again to check is there is any difference.

Also, type regedit in the Windows search box> open > locate the following place:

Navigate to Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common

Right Click on Common > New > DWORD (32-bit) > enter BlockHTTPImages and set the value to 1

Restart the machine.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require reinstallation of the operating system. Microsoft cannot guarantee that problems resulting from incorrect use of Registry Editor can be resolved. Use Registry Editor at your own risk.

If above doesn't then I suspect this issue might be raised by your local environment (Settings, Registry).

 Given this situation, I would suggest you follow the methods below and see if they could help in your scenario:

1.Perform aClean Boot under your Windows, and check if issue persist.

2.Create a new user account under your Windows. See if it still alerts you with the same error message. It is worth trying because it will help you narrow down whether the issue is caused by a specific corrupted user profile.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. So, please kindly provide more information below to let us work further.

1.To confirm whether this is a bug in a specific version, please provide us the version information. To check version: Open any Office e.g., Excel>File>Account>Product Information and capture a full screenshot and share here (Please mask your private message for protecting your private message) and we will be tested on that version and verify the result with you.

2.Please share a related screenshot of the error message.

3. Version of OneDrive sync client app.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad