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Windows Hello is setup and enabled (finger print and facial)

Chris South 0 Reputation points
2023-01-12T21:18:48.8133333+00:00

The PC is a lenovo thinkpad x1 on a domain. The group policy has been updated to enable Facial recognition, fingerprint and PIN, but when my machine locks neither fingerprint or facial will unlock it. I have to enter my user name and password at the login screen. Suggestions on how to do more digging to see why its not working?

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Chris South 0 Reputation points
    2023-01-13T12:49:47.27+00:00

    Ok, so i ran the trouble shooter and made sure that all updates are applled. The troubleshooter came with the good checkmarks.

    Interesting note though, I clicked the "contact support" button on the troubleshooter and then used the sign in with HELLO and it came back saying you can't signin with a work or school account. I also have a personal account and then used that to sign to support - that worked.

    Is it a limitation of Hello, that i can't use with a business account on a domain?

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  2. S.Sengupta 30,696 Reputation points MVP Volunteer Moderator
    2023-01-13T01:20:37.8366667+00:00

    Kindly run Windows Hello Troubleshooter. Make sure all the related drivers are updated.

    Ref:

    Troubleshoot problems with Windows Hello

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