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How to deal with Error Code: 0xE000006B blg57 of one note

Anonymous
2024-01-02T03:44:26+00:00

Dear Ms./Mr.

I got the following notification when trying to synchronize a note book to one drive.

OneNote can't connect to the server. Sync will resume once we connect. You don't need to take any action. (Error code: 0xE000006B blg57)

I can access the latest contest of the notebook from website.

Would you help advice how I can close this problem?

Thank you.

Best regards,

Wang RD

Microsoft 365 and Office | OneNote | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-02T06:21:12+00:00

    Dear Wang RD,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern and would like to confirm whether you are able to see all the changes you have made in the Notebook via OneNote application when you view it in the OneNote for the web.

    If yes, then please try to clear the cache folder of your OneNote application and check the outcome:

    Note: Before you perform the steps below, please make sure backup any changes that are not synced because the below steps will remove the changes which are not synced.

    Step 1: Open the OneNote app> File> Info> Click Settings on the Notebook> Close this Notebook> Perform the same steps for every Notebook opened in the OneNote app> Quit OneNote app.

    Step 2: Open the File Explorer> Go to the following location “C:\Users\Folder with username of your profile\AppData\Local\Microsoft\OneNote\16.0”> Move the Cache folder to the Desktop.

    Step 3: Restart your PC> Open the OneNote app> Open the Notebooks and check the outcome.

    If still the same issue, please check whether your OneNote app is up to date: Open the OneNote app> File> Account> Update Options> Update Now.

    If it’s up to date, then please confirm whether the problem is happening on a specific Notebook or all Notebooks?

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

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  2. Anonymous
    2024-01-03T04:07:57+00:00

    Dear Sophia

    Thanks for your great support. I'll follow the steps you advised once I meet the same issue.

    Best regards,

    Wang RD

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  3. Anonymous
    2024-01-02T13:48:03+00:00

    Dear Wang RD,

    Thanks for writing back and updating us.

    Glad to hear you fixed the problem and appreciate for sharing the steps to resolve the problem, as it will help other members in this community with similar concern.

    Moreover, you can try the steps I mentioned in the first reply if you encounter the same issue again and check the outcome.

    Appreciate your patience with us and have a wonderful day!!

    Best Regards,

    Sophia

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  4. Anonymous
    2024-01-02T09:52:48+00:00

    Dear Ms/Mr

    Thanks a lot for your quick answer. I tried another approach to resolve the problem:

    1. Check “sync automatically whenever they are changed” while right click and open “Notebook sync status”
    2. File->open a note book

    They’re automatically synchronized.

    I wonder whether above is with the same function as the following advised steps or I shall follow the following steps to close the problem finally.

    Best regards,

    Wang RD

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