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Microsoft To-Do App does not work

Anonymous
2023-12-25T20:27:02+00:00

Dear Friends!

I have already deleted the app and reinstalled. But it doesnt work. If I open the app (I use a 2017 MacBook Pro, newest Software installed), no input mask to log in appears. Instead, the app opens and I see the microsoft windows to do app. But it does not work at all. I cannot to anything within the app. I can't log in, I can't add task, just nothing. I can select a field, but it won't happen anything if I select it.

Please help!

Yours,
Manuel

Microsoft 365 and Office | Install, redeem, activate | Other | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-29T10:15:48+00:00

    Hi,

    this issue may be addressed for Manul, but not for me -- any ideas or suggested solutions welcome? Thanks

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  2. Anonymous
    2023-12-28T18:14:13+00:00

    Same problem here. Wife's iMac app updated this app earlier today macOS Big Sur on 2015 iMac and now app won't open. Instead, it opens "Unexpectedly Quit" prompt and launches Mac Terminal. Now stuck in this loop.

    To test on my 2015 MBP (I use this app less, so lower risk), I deleted my non-updated and working MS To Do List (which was working fine). On launching updated version from App Store, I now have the same problem. Stuck in an "unexpectedly quit" loop. Have sent to Apple as prompted.

    Should we assume that the new version no longer supports either our 2015 machines, or the OS version we are using (macOS Big Sur 11.7.10 in my case), or both?

    Many thanks,

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  3. Anonymous
    2024-01-02T20:01:21+00:00

    I am having the same problem. I'm on an iMac running OS 10.15.7 Catalina and I cannot upgrade to Microsoft Office 365 v.12 due to the age of my desktop machine. All of the sudden my Microsoft To DO app will no longer open on the Desktop.

    Keep getting the same error messages.

    Process: Microsoft To Do [8189]

    Path: /Applications/Microsoft To Do.app/Contents/MacOS/Microsoft To Do

    Identifier: com.microsoft.to-do-mac

    Version: 2.112 (231214.1820)

    App Item ID: 1274495053

    App External ID: 862498887

    Code Type: X86-64 (Native)

    Parent Process: ??? [1]

    Responsible: Microsoft To Do [8189]

    User ID: 501

    Date/Time: 2024-01-02 14:59:57.078 -0500

    OS Version: Mac OS X 10.15.7 (19H2026)

    Report Version: 12

    Anonymous UUID: BEDD8302-62A2-9392-9764-4B41B27DA33C

    Time Awake Since Boot: 21000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.microsoft.oneAuthContextQueue

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: EXC_I386_GPFLT

    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11

    Termination Reason: Namespace SIGNAL, Code 0xb

    Terminating Process: exc handler [8189]

    Thread 0 Crashed:: Dispatch queue: com.microsoft.oneAuthContextQueue

    0 libsystem_pthread.dylib 0x00007fff7115e5ad pthread_mutex_lock + 0

    1 libc++.1.dylib 0x00007fff6e25d539 std::__1::mutex::lock() + 9

    2 org.cocoapods.OneAuth 0x000000010ba067e4 djinni::ProxyCache<djinni::ObjcProxyCacheTraits>::Pimpl::get(std::__1::type_index const&, objc_object* const __strong&, std::__1::pair<std::__1::shared_ptr<void>, objc_object*> (*)(objc_object* const __strong&)) + 46

    3 org.cocoapods.OneAuth 0x000000010ba06ba0 djinni::ProxyCache<djinni::ObjcProxyCacheTraits>::get(std::__1::type_index const&, objc_object* const __strong&, std::__1::pair<std::__1::shared_ptr<void>, objc_object*> (*)(objc_object* const __strong&)) + 48

    4 org.cocoapods.OneAuth 0x000000010bab9226 djinni_generated::PlatformToolsPrivate::toCpp(id<MOAPlatformToolsPrivate>) + 86

    5 org.cocoapods.OneAuth 0x000000010bab8e4e +[MOAPlatformTools registerPlatformTools:] + 24

    6 org.cocoapods.OneAuth 0x000000010ba79859 +[MATOneAuthController startupWithAppName:appVersion:audienceType:sessionId:dispatcher:allowedResources:enableSovereignTelemetry:enableTelemetryDestinationRecommendations:] + 235

    7 org.cocoapods.OneAuth 0x000000010ba6ef0e +[MALOneAuth startupInternal:isFullInit:] + 601

    8 com.microsoft.todo.WLCore 0x000000010c6426d2 0x10c4e9000 + 1414866

    9 com.microsoft.todo.WLCore 0x000000010c646cb7 0x10c4e9000 + 1432759

    10 libswiftDispatch.dylib 0x00007fff709da251 partial apply for thunk for @callee_guaranteed () -> (@out A, @error @owned Error) + 17

    11 libswiftDispatch.dylib 0x00007fff709d2524 closure #1 in closure #1 in OS_dispatch_queue._syncHelper<A>(fn:execute:rescue:) + 84

    12 libswiftDispatch.dylib 0x00007fff709da071 partial apply for thunk for @callee_guaranteed () -> () + 17

    13 libswiftDispatch.dylib 0x00007fff709cd57e thunk for @escaping @callee_guaranteed () -> () + 14

    14 libdispatch.dylib 0x00007fff70f05658 _dispatch_client_callout + 8

    15 libdispatch.dylib 0x00007fff70f116ec _dispatch_lane_barrier_sync_invoke_and_complete + 60

    16 libswiftDispatch.dylib 0x00007fff709d2aa6 @nonobjc OS_dispatch_queue.sync(execute:) + 150

    17 libswiftDispatch.dylib 0x00007fff709d7290 partial apply for @nonobjc OS_dispatch_queue.sync(execute:) + 16

    18 libswiftDispatch.dylib 0x00007fff709d23fc OS_dispatch_queue._syncHelper<A>(fn:execute:rescue:) + 252

    19 libswiftDispatch.dylib 0x00007fff709d29e6 OS_dispatch_queue.sync<A>(execute:) + 118

    20 com.microsoft.todo.WLCore 0x000000010c64248a 0x10c4e9000 + 1414282

    21 com.microsoft.todo.WLCore 0x000000010c5fc2b8 0x10c4e9000 + 1127096

    22 com.microsoft.todo.WLCore 0x000000010c5fc152 0x10c4e9000 + 1126738

    23 com.microsoft.todo.WLCore 0x000000010c6519f4 0x10c4e9000 + 1477108

    24 com.microsoft.todo.WLCore 0x000000010c651af2 0x10c4e9000 + 1477362

    25 com.microsoft.todo.WLCore 0x000000010c5f15cb 0x10c4e9000 + 1082827

    26 com.microsoft.todo.WLCore 0x000000010c5f1b73 0x10c4e9000 + 1084275

    27 com.microsoft.todo.WLCore 0x000000010c5f1c2b 0x10c4e9000 + 1084459

    28 libswiftDispatch.dylib 0x00007fff709da251 partial apply for thunk for @callee_guaranteed () -> (@out A, @error @owned Error) + 17

    29 libswiftDispatch.dylib 0x00007fff709d2524 closure #1 in closure #1 in OS_dispatch_queue._syncHelper<A>(fn:execute:rescue:) + 84

    30 libswiftDispatch.dylib 0x00007fff709da071 partial apply for thunk for @callee_guaranteed () -> () + 17

    31 libswiftDispatch.dylib 0x00007fff709cd57e thunk for @escaping @callee_guaranteed () -> () + 14

    32 libdispatch.dylib 0x00007fff70f05658 _dispatch_client_callout + 8

    33 libdispatch.dylib 0x00007fff70f116ec _dispatch_lane_barrier_sync_invoke_and_complete + 60

    34 libswiftDispatch.dylib 0x00007fff709d7368 partial apply for OS_dispatch_queue._syncBarrier(block:) + 168

    35 libswiftDispatch.dylib 0x00007fff709d23fc OS_dispatch_queue._syncHelper<A>(fn:execute:rescue:) + 252

    36 libswiftDispatch.dylib 0x00007fff709d2c80 OS_dispatch_queue.sync<A>(flags:execute:) + 400

    37 com.microsoft.todo.WLCore 0x000000010c5f0c72 0x10c4e9000 + 1080434

    38 com.microsoft.todo.WLCore 0x000000010c5f0cea 0x10c4e9000 + 1080554

    39 com.microsoft.todo.WLCore 0x000000010c651cd9 0x10c4e9000 + 1477849

    40 com.microsoft.todo.WLCore 0x000000010c651d46 0x10c4e9000 + 1477958

    41 com.microsoft.todo.WLCore 0x000000010c6269b5 0x10c4e9000 + 1300917

    42 com.microsoft.todo.WLCore 0x000000010c626954 0x10c4e9000 + 1300820

    43 com.microsoft.todo.WLCore 0x000000010c626c05 0x10c4e9000 + 1301509

    44 com.microsoft.todo.WLCore 0x000000010c624a29 0x10c4e9000 + 1292841

    45 com.microsoft.todo.WLCore 0x000000010c624ac0 0x10c4e9000 + 1292992

    46 com.microsoft.todo.WLCore 0x000000010c575555 -[WLCoreServices initializeCoreWithDiskStore:groupStoreDirectory:userDefaults:groupUserDefaults:previousSessionLoader:authProviderManager:userManager:] + 1027

    47 com.microsoft.todo.WLCore 0x000000010c573a94 -[WLCoreServices initWithDiskStore:groupStoreDirectory:userDefaults:groupUserDefaults:previousSessionLoader:orientationManager:authProviderManager:userManager:] + 344

    48 com.microsoft.to-do-mac 0x000000010ae71967 0x10ae18000 + 366951

    49 com.microsoft.to-do-mac 0x000000010ae736f3 0x10ae18000 + 374515

    50 com.apple.CoreFoundation 0x00007fff37ed5a5f __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

    51 com.apple.CoreFoundation 0x00007fff37ed59f3 ___CFXRegistrationPost1_block_invoke + 63

    52 com.apple.CoreFoundation 0x00007fff37ed5968 _CFXRegistrationPost1 + 372

    53 com.apple.CoreFoundation 0x00007fff37ed55d4 ___CFXNotificationPost_block_invoke + 80

    54 com.apple.CoreFoundation 0x00007fff37ea572d -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1554

    55 com.apple.CoreFoundation 0x00007fff37ea4bd9 _CFXNotificationPost + 1351

    56 com.apple.Foundation 0x00007fff3a527096 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59

    57 com.apple.AppKit 0x00007fff35195bf9 -[NSApplication finishLaunching] + 330

    58 com.apple.AppKit 0x00007fff35195780 -[NSApplication run] + 244

    59 com.apple.AppKit 0x00007fff35167706 NSApplicationMain + 777

    60 libdyld.dylib 0x00007fff70f5ecc9 start + 1

    Thread 1:: Dispatch queue: com.apple.NSURLSession-work

    0 libobjc.A.dylib 0x00007fff6fda982e objc_msgSend + 46

    1 com.apple.Foundation 0x00007fff3a538f72 setProtocolMetadataWithSignature + 118

    2 com.apple.Foundation 0x00007fff3a538dee setProtocolMetdataWithMethods + 627

    3 com.apple.Foundation 0x00007fff3a538af9 setProtocolMetadata + 214

    4 com.apple.Foundation 0x00007fff3a538996 -[NSXPCInterface setProtocol:] + 299

    5 com.apple.Foundation 0x00007fff3a54254a +[NSXPCInterface interfaceWithProtocol:] + 56

    6 com.apple.CFNetwork 0x00007fff367ad1af 0x7fff3671e000 + 586159

    7 com.apple.CFNetwork 0x00007fff36784315 0x7fff3671e000 + 418581

    8 com.apple.CFNetwork 0x00007fff36833c0c 0x7fff3671e000 + 1137676

    9 com.apple.CFNetwork 0x00007fff36783f19 0x7fff3671e000 + 417561

    10 com.apple.CFNetwork 0x00007fff36783dc6 0x7fff3671e000 + 417222

    11 com.apple.CFNetwork 0x00007fff36736456 0x7fff3671e000 + 99414

    12 com.apple.CFNetwork 0x00007fff367363d6 0x7fff3671e000 + 99286

    13 com.apple.CFNetwork 0x00007fff3673612f 0x7fff3671e000 + 98607

    14 com.apple.CFNetwork 0x00007fff367f2ed6 0x7fff3671e000 + 872150

    15 com.apple.CFNetwork 0x00007fff367f0422 0x7fff3671e000 + 861218

    16 com.apple.CFNetwork 0x00007fff367337de 0x7fff3671e000 + 88030

    17 com.apple.CFNetwork 0x00007fff3673368f 0x7fff3671e000 + 87695

    18 libdispatch.dylib 0x00007fff70f046c4 _dispatch_call_block_and_release + 12

    19 libdispatch.dylib 0x00007fff70f05658 _dispatch_client_callout + 8

    20 libdispatch.dylib 0x00007fff70f0ac44 _dispatch_lane_serial_drain + 597

    21 libdispatch.dylib 0x00007fff70f0b609 _dispatch_lane_invoke + 414

    22 libdispatch.dylib 0x00007fff70f14c09 _dispatch_workloop_worker_thread + 596

    23 libsystem_pthread.dylib 0x00007fff7115fa3d _pthread_wqthread + 290

    24 libsystem_pthread.dylib 0x00007fff7115eb77 start_wqthread + 15

    Thread 2:: Dispatch queue: com.microsoft.logging

    0 libsystem_pthread.dylib 0x00007fff7115e610 pthread_mutex_lock + 99

    1 libc++.1.dylib 0x00007fff6e25d539 std::__1::mutex::lock() + 9

    2 libicucore.A.dylib 0x00007fff6eea91b0 0x7fff6ee0d000 + 639408

    3 libicucore.A.dylib 0x00007fff6eea9946 0x7fff6ee0d000 + 641350

    4 libicucore.A.dylib 0x00007fff6eeaaedd ures_getByKey + 178

    5 libicucore.A.dylib 0x00007fff6eed1302 icu::Calendar::makeInstance(icu::Locale const&, UErrorCode&) + 400

    6 libicucore.A.dylib 0x00007fff6eed110d icu::LocaleCacheKey<icu::SharedCalendar>::createObject(void const*, UErrorCode&) const + 25

    7 libicucore.A.dylib 0x00007fff6ee98dfb icu::UnifiedCache::_get(icu::CacheKeyBase const&, icu::SharedObject const*&, void const*, UErrorCode&) const + 105

    8 libicucore.A.dylib 0x00007fff6eed5de5 0x7fff6ee0d000 + 822757

    9 libicucore.A.dylib 0x00007fff6eed2217 0x7fff6ee0d000 + 807447

    10 libicucore.A.dylib 0x00007fff6eed205e icu::Calendar::createInstance(icu::TimeZone*, icu::Locale const&, UErrorCode&) + 38

    11 libicucore.A.dylib 0x00007fff6efa5fe8 icu::SimpleDateFormat::initializeCalendar(icu::TimeZone*, icu::Locale const&, UErrorCode&) + 60

    12 libicucore.A.dylib 0x00007fff6efa53a2 icu::SimpleDateFormat::construct(icu::DateFormat::EStyle, icu::DateFormat::EStyle, icu::Locale const&, UErrorCode&) + 72

    13 libicucore.A.dylib 0x00007fff6efa6ec8 icu::SimpleDateFormat::SimpleDateFormat(icu::DateFormat::EStyle, icu::DateFormat::EStyle, icu::Locale const&, UErrorCode&) + 212

    14 libicucore.A.dylib 0x00007fff6eef889b icu::DateFormat::create(icu::DateFormat::EStyle, icu::DateFormat::EStyle, icu::Locale const&) + 159

    15 libicucore.A.dylib 0x00007fff6efd4deb udat_open + 375

    16 com.apple.CoreFoundation 0x00007fff37f1b42b __cficu_udat_open + 48

    17 com.apple.CoreFoundation 0x00007fff37f1a665 __ResetUDateFormat + 475

    18 com.apple.CoreFoundation 0x00007fff37f1a459 __CreateCFDateFormatter + 320

    19 com.apple.Foundation 0x00007fff3a5be119 -[NSDateFormatter _regenerateFormatter] + 325

    20 com.apple.Foundation 0x00007fff3a5bde74 -[NSDateFormatter stringForObjectValue:] + 307

    21 com.microsoft.todo.WLCore 0x000000010c5d4066 0x10c4e9000 + 962662

    22 com.microsoft.todo.WLCore 0x000000010c5d425c 0x10c4e9000 + 963164

    23 com.microsoft.TaskKit 0x000000010b37ecaf 0x10b35f000 + 130223

    24 com.microsoft.TaskKit 0x000000010b3a1822 0x10b35f000 + 272418

    25 com.microsoft.TaskKit 0x000000010b3a03f5 0x10b35f000 + 267253

    26 com.microsoft.TaskKit 0x000000010b3a17d6 0x10b35f000 + 272342

    27 com.microsoft.TaskKit 0x000000010b3a0564 0x10b35f000 + 267620

    28 com.microsoft.TaskKit 0x000000010b3a02ff 0x10b35f000 + 267007

    29 com.microsoft.TaskKit 0x000000010b3a1a14 0x10b35f000 + 272916

    30 com.microsoft.TaskKit 0x000000010b37f23b 0x10b35f000 + 131643

    31 libdispatch.dylib 0x00007fff70f046c4 _dispatch_call_block_and_release + 12

    32 libdispatch.dylib 0x00007fff70f05658 _dispatch_client_callout + 8

    33 libdispatch.dylib 0x00007fff70f0ac44 _dispatch_lane_serial_drain + 597

    34 libdispatch.dylib 0x00007fff70f0b5d6 _dispatch_lane_invoke + 363

    35 libdispatch.dylib 0x00007fff70f14c09 _dispatch_workloop_worker_thread + 596

    36 libsystem_pthread.dylib 0x00007fff7115fa3d _pthread_wqthread + 290

    37 libsystem_pthread.dylib 0x00007fff7115eb77 start_wqthread + 15

    Thread 3:

    0 libsystem_pthread.dylib 0x00007fff7115eb68 start_wqthread + 0

    Thread 4:

    0 libsystem_pthread.dylib 0x00007fff7115eb68 start_wqthread + 0

    Thread 0 crashed with X86 Thread State (64-bit):

    rax: 0x000000010b979000 rbx: 0x00007ffee4de5b50 rcx: 0x00007ffee4de5b50 rdx: 0x00007ffee4de5b28

    rdi: 0x01000007feedfaf7 rsi: 0x01000007feedfacf rbp: 0x00007ffee4de5a60 rsp: 0x00007ffee4de5a58

    r8: 0x000000010bab92f6 r9: 0x00006000015ca5c0 r10: 0x0000000100000000 r11: 0x000000010bab8e36

    r12: 0x00007ffee4de5b28 r13: 0x00007fff6fdab660 r14: 0x00007ffee4de5b40 r15: 0x01000007feedfacf

    rip: 0x00007fff7115e5ad rfl: 0x0000000000010202 cr2: 0x000000010ba06b70

    Logical CPU: 4

    Error Code: 0x00000000

    Trap Number: 13

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  4. Anonymous
    2023-12-25T21:31:48+00:00

    Hello Manuel J_985

    Thank you for posting in Microsoft Community

    Upon checking the information that you're having trouble with the Microsoft To-Do app. Allow me to ask:

    • May I ask what is the Mac OS version that you have installed in your MacBook device?
    • Was this working before in your MacBook?
    • When did the issue start?
    • I would like to know what @domain and who is hosting your email account? example for @domains: Gmail.com, Yahoo.com, Outlook.com/Hotmail.com
      • May I know if the account is for Work/School use? or Personal (Hotmail/Outlook.com) use?
    • Is this happening also with your other devices?

    This could be an issue with compatibility of the Mac OS and the Application. However, here are some troubleshooting steps that you can try:

    1. Check if there are any updates available for the app. If there are, install them and see if the issue is resolved.
    2. Clear the cache and cookies of the app. To do this, go to the "Settings" app on your MacBook Pro, then select "Safari" or your preferred browser. From there, select "Clear History and Website Data" and choose "All History". This will clear the cache and cookies of all your apps, including Microsoft To-Do.
    3. Try resetting the app. To do this, go to the "Finder" app on your MacBook Pro, then select "Applications". Find the Microsoft To-Do app and right-click on it. Select "Options" and then "Show in Finder". This will open the folder where the app is located. Delete the "Microsoft To-Do" folder and then restart the app.
    4. If none of the above steps work, try uninstalling the app and then reinstalling it from the App Store. Make sure that you have the To do List up to date as well. If you have done this try installing it from this website: Welcome to To Do (office.com)
    5. If none is working, you can use the web version of the To do list. The web version of Microsoft To Do is available at to-do.office.com. It is a free task management app that helps you stay organized and manage your daily tasks. You can create to-do lists, set reminders, and collaborate with others on tasks.

    I hope these steps help resolve the issue. Let me know if you have any further questions or concerns.

    Thank you,

    Vince

    Microsoft Community Moderator

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  5. Anonymous
    2023-12-28T19:34:27+00:00

    Hello Manuel J_985

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    Vince

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