Share via

Why am I being charged $16.99 by Microsoft?

Anonymous
2023-08-25T00:47:00+00:00

I have a charge from Microsoft on my account

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

10 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-01-23T20:00:31+00:00

    Hi there - I'm trying to find out what I'm paying 16.99 a month for AND who authorized it? I looked back on my credit card bill and apparently MicroSoft has been charging me monthly for a long time.

    I have the HUP program from work so I paid a one time fee.

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2023-11-15T03:51:15+00:00

    My name is Gary Jackson and I have been charged 5 times for $16.99 by Microsoft and would like to get credit refunded back to my Credit Card

    ending in 6175. I appreciate you resolving this matter and I don't know anything about this Subscription at all. Please Refund me my money.

    Thanks,

    G. Jackson

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-12-03T18:10:02+00:00

    Your daughter signed up for Xbox game pass. It is billed monthly at $16.99. Get her to log into the xbox game pass page and cancel it.

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-11-15T03:53:30+00:00

    I'm the Parent and Kayla is my daughter. I don't know anything about these charges and would like to be refunded for 5 times charge of $ 16.99 for a total =

    $84.95 to my Credit Card ending in 6175.

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-08-25T01:24:32+00:00

    Hello Kayla,

    Thank you for reaching out to this forum. I'm Ravi, just like you, a fellow Microsoft user and I'm here to help you with your question today.

    Could you please login into your Microsoft account and verify if you have any subscription or recurring monthly bill existing?

    Step 1: Sign in to Office with the right account If Office asks you to sign in, enter the account you used to buy Office. You'll see "We couldn't find any Office products" if you use the wrong address. https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380#bkmk_signin

    Step 2: Check your subscription status If your subscription has expired, you'll see "We couldn't find any Office products." Renew your subscription to use Microsoft 365. https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380#bkmk_checksubscription

    If you don't have any ongoing subscriptions, please verify the order history.

    1. Sign in to account.microsoft.com with your Microsoft account. If you have more than one account, make sure you're signed in to the correct Microsoft account for those purchases.
    2. Select Payment & billing>Order history, then, under Refine, select the order and date range you want.
    3. Look for charges with a status of Completed or Redeemed. Charges with a status of In progress haven’t been posted to your payment option yet.

    https://support.microsoft.com/account-billing/76fd207a-a24f-343d-b52b-d85bf5cb49a6

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    0 comments