I have been trying to install Windows Office every way possible. I have personally built numerous computers and do a lot of work on my computer's software.

I previously purchased Windows Office 2019 Home and Student in 2021 and was unable to get that to work. I have no idea why as I use office every single day and have it open most of the day to go over bills and other important things. The same day the errors started, I was using it with it suddenly crashing.

When I try to open it I was IMMEDIATELY hit with an error (Safe mode or not) saying, "were sorry but excel has run into an error that is preventing it from working correctly. excel will need to be closed as a result would you like to repair now" when I click "repair now" it would close and nothing would happen. I am unable to get into my account, into my settings, into a blank document, anything on ANY office product.

I have used Office for YEARS and YEARS. I have tried downloading previous and advanced versions to no avail. I tried deleting registry keys, I tried installing both 32 bit and 64 bit, I tried resetting PC, I tried using windows troubleshooters and the SARA tool (Microsoft Support and Recovery Assistant), I tried deleting all reg keys, I tried using Scrubbers to remove all office traces from my entire system, I tried using CMD for DISM management and SFC scanning and nothing was corrupt... I am not having issues with ANY of my applications or anything, I cant even use the SARA tool to install Office 365, I get an error still...

I even tried purchasing Microsoft 365 because I am getting DESPERATE and nothing is working. I severely need help, I have worked at this for endless hours at this point and I just want to use my office products, not just 365 but I want access to the 2019 I had purchased years ago... PLEASE HELP I have tried every troubleshooting option I could find within google, off of numerous forums including microsoft official boards.

Error Codes I have received:

30015-11 (3221356598)

0-2031 (17002)

30015-13-3221356598

Hello,

Greetings! Thank you for reaching out to this forum and for the detailed instruction. I'm Ravi, just like you, a fellow Microsoft user and I'm here to help you with your question today.

I understand your concern as there are issues with using Office apps despite of having multiple options like Office 2019 , Office 365 subscription etc.

Deleting items from the Windows Registry can be risky because the registry holds crucial system configurations and settings. Deleting essential registry keys related to specific software or hardware may cause those programs or devices to stop working properly.

As you have tried multiple option, I would suggest you to clean up Windows before going for Office installation. To try a clean installation option would be,

1. Take a back of your current Windows device
2. Do a fresh windows install. Create a bootable Windows 11 installation media: Use the Media Creation Tool from Microsoft's website to create a bootable USB drive with Windows 11 installation files https://www.microsoft.com/software-download/windows11
3. Make sure you have right subscription for Office 365 on your Microsoft account
4. Try to install office 365 from your account

Once windows is ready and system requorements are verified,

Step 1: Sign in to Office with the right account If Office asks you to sign in, enter the account you used to buy Office. You'll see "We couldn't find any Office products" if you use the wrong address. https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380#bkmk_signin

Step 2: Check your subscription status If your subscription has expired, you'll see "We couldn't find any Office products." Renew your subscription to use Microsoft 365. https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380#bkmk_checksubscription

1. Go to www.office.com and if you're not already signed in, select Sign in.
2. Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account. If you're not sure about the login, please try to reset. https://support.microsoft.com/office/eba0b4a2-c0ae-472c-99f6-bc63ee2425a8
3. After signing in, follow the steps that match the type of account you signed in with.

   From the Office home page select Install Office.

   Select Install (or depending on your version, Install Office>).

4. This completes the download of Office to your device. To complete the installation, follow the prompts in the "Install Office" section below.

Please find the details in below link if you need further info. https://support.microsoft.com/office/4414eaaf-0478-48be-9c42-23adc4716658

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.