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A weird charge from Microsoft?

Anonymous
2024-01-09T16:12:36+00:00

I have a charge for $16.99 today on my bank statement that says 'NNT Microsoft*14DA8301MSBILL.INFO WA'. I checked my Microsoft and Xbox accounts and both say I don't have any recent transactions. I also have another for the same charge amount exactly one month earlier that says 'Microsoft*14 day trial 425-6816830 WA'. Does anyone know what these are? Any help would be much appreciated, thanks!

Microsoft 365 and Office | Subscription, account, billing | For home | Android

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  1. Anonymous
    2024-01-10T02:23:41+00:00

    Thank you. Apparently, it is from another Microsoft account.

    You must contact Microsoft support for the same, as this is a user-user support forum.

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

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  2. Anonymous
    2024-01-09T17:26:50+00:00

    Hi again! Whenever I go to the Microsoft billing page, all it says is I have no purchases or subscriptions for the past three months...I'm suspicious that someone signed up for an Xbox ultimate game pass trial in November (it charges $16.99 a month after the trial ends) but I thought it would say it in my Microsoft subscriptions but, like I said, it doesn't :(

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  3. Anonymous
    2024-01-09T16:59:05+00:00

    Hi Sumit! I only have a Xbox console and an android phone (and no children). I do have roommates so I plan on asking them when I get home. I assumed it was a reoccurring charge from a '14 day trial' but both my Microsoft and Xbox accounts aren't showing that I have any subscriptions...so I'm a bit confused. Thanks for your help!

    -Candi

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  4. Anonymous
    2024-01-09T16:44:54+00:00

    Hi Candi, I am Sumit, and I will gladly assist you today. Welcome to the Microsoft Community.

    Seems like from an app trial - is your PC used by someone else too, like your children?

    Please keep us posted.

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  5. Anonymous
    2024-01-09T17:10:37+00:00

    Thanks Candi.

    Are you able to see anything at https://account.microsoft.com/billing/orders page?

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