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Hello, I have trouble signing in to microsoft account an activating microsoft office. I keep recieving error code 80072F8F Thank you

Anonymous
2024-01-17T09:43:20+00:00

Hello,

I have trouble signing in to microsoft account and activating microsoft office. I keep recieving error code 80072F8F

Thank you

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2024-01-17T13:05:19+00:00

    Hello, Thank you for your prompt reply!The date and time on my computer are correctI tried Microsoft Support and Recovery Assistant but that didn't workI attached what you requestedThank you again for your feedbackImage

    [PII is removed by Tina Chen MSFT]

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  2. Anonymous
    2024-01-17T14:30:02+00:00

    Hello Adrian Paul Olescu,

    Thank you for posting back and sharing with me the detailed information. I will help you further.

    May I know if you can use the same Microsoft account to sign in Microsoft 365 home page https://www.office.com ?

    If yes, to further troubleshoot this Office activation issue, you may temporarily turn off Firewall, proxy settings and antivirus software on your computer, then try sign in your account in Office apps to activate Office again.

    For detailed steps, please refer to this article.

    If same error code persists, you may also try switching to a different Windows account, then sign in Windows, install Office apps and try activating it. For reference: Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac - Microsoft Support

    This way helps you determine whether this issue only occurs in a specific Windows user profile.

    Welcome to post back if you have any update. I'll be glad to help you further.

    Thanks for your time and cooperation! Hope you have a nice day!

    Sincerely,

    Tina | Microsoft Community Moderator

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  3. Anonymous
    2024-01-17T12:40:05+00:00

    Dear Adrian Paul Olescu，

    Greetings! Thank you for posting in Microsoft Community.

    I'm sorry to hear that you're having trouble signing in to your Microsoft account and activating Microsoft Office.

    As far as I know, Error code 80072F8F usually indicates a problem with the date and time settings on your device. So, please make sure that the date and time on your device are correct and match the current time zone.

    You may also try using Microsoft Support and Recovery Assistant to troubleshoot Office activation issue.

    You can download the tool from this link https://aka.ms/SaRA-OfficeActivation-sarahome

    If issue still happens, I understand how frustrating this situation can be and sincerely apologize for the inconvenience caused. Let me help you further. I would appreciate if you could share following information:

    1.Could you please share a screenshot of the error？

    2.May I know the version of your Office? Please open Control Panel > Programs > Uninstall a program. From the programs list, capture a screenshot of your Office.

    We look forward to hearing from you; Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

    Thanks for your cooperation and understanding. I hope that you are keeping safe and well!

    Sincerely,

    Tina | Microsoft Community Moderator

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