A family of Microsoft word processing software products for creating web, email, and print documents.
Hello Tim J,
I'm Segunfunmi, an Independent Advisor and Microsoft user like you. Thank you for posting your query in this forum.
I'm sorry to hear about the issue you faced with Microsoft Word. Based on your symptoms, the AutoSave feature in Microsoft Word might have caused the problem, as it requires an internet connection to save changes to the cloud. However, there are some steps you can take to prevent this from happening in the future.
Firstly, download and open the documents you want on your device before going offline. This is especially important if the file is stored on OneDrive, SharePoint, Dropbox, or Google Drive. Additionally, you can create a new file when offline, but to create a document from a template, you'll need to be connected to the internet.
Once you've opened the file at least once online, you can work on it offline. However, please note that only a small set of fonts is available to work with offline. To see more fonts, you'll need to go online.
Lastly, it's essential to save your file manually while offline by tapping File > Save. If you downloaded the file from an online location, your latest changes will be synchronised automatically with the online version once you're back online.
I hope these steps help you avoid this issue in the future. Let me know if you have any other questions or concerns.
Kind regards, Segunfunmi.