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File sharing link sent to a specific person does not work for them

Anonymous
2023-12-27T05:26:38+00:00

I shared a link to a file with another person (not a public link, but only meant for them, I put their email address to restrict access). When they try to use that link, they get an error that they need permission to open the file. I am not sure what kind of permission they need? I just shared the file with them! Not sure how to even troubleshoot it, seems like something that should just work. Any pointer will be appreciated.

Thanks!
Naresh

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2023-12-27T06:39:59+00:00

    Hi Naresh,

    Thank you for reaching out to this forum. I'm Utkarsh and as a fellow Microsoft user, I'm here and ready to help you today.

    I am a user like you, this is a user forum and not Microsoft directly.

    If the person you shared the file with is encountering permission issues despite you specifically sharing the file with their email address, there are a few things you can check and steps you can take to troubleshoot the problem:

    1. File Ownership: Ensure that you are the owner of the file. If you're not the owner, you might not have the authority to share the file with others.
    2. Check the Sharing Settings: First, ensure that you have correctly set the sharing settings for the file. Double-check that you have granted the appropriate permissions to the person you are sharing the file with. To do this, follow these steps: a. Go to the file in question. b. Right-click on the file and select "Share" or "Get link." c. Make sure that you have entered the correct email address of the person you want to share the file with. d. Choose the appropriate permission level, such as "View" or "Edit." e. Click on the "Send" or "Share" button to send the link.
    3. Google Drive Permissions: If you're using Google Drive or a similar platform, make sure the sharing settings are set to allow the recipient to view or edit the file. You can find these settings in the sharing options for the specific file.
    4. Verify Access Rights: The person trying to access the file should ensure that they have the necessary permissions to open the file. If they are not the owner or administrator of the file, they may not have the authority to access it or modify the permissions.
    5. Clear Browser Cache and Cookies: Stored data in the browser can sometimes cause conflicts and prevent certain actions from functioning correctly. Clearing the browser cache and cookies, and then restarting the browser, may help resolve the issue.
    6. Clear browser cache and cookies: Clear your browser cache and cookies, as stored data can sometimes cause conflicts and prevent certain actions from functioning correctly. After clearing the cache and cookies, restart your browser and try changing the file sharing permissions again.

    I am NOT a Microsoft Agent/Employee.

    I hope this is helpful! Best Regards, Utkarsh

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  2. Dillon Silzer 60,831 Reputation points Volunteer Moderator
    2023-12-27T06:37:28+00:00

    Hi Naresh,

    Is this a personal e-mail you are sharing from or a work (organization) e-mail?

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