mail merge

Check the formatting of the Normal style in the Normal.dotm template. The formatting of that style will be used for the text on labels.

I suspect you are using the wrong label template.

Turn on display of non-printing formatting marks and then, under the Table Layout tab, check the box for gridlines.

There are two way that the Insert Merge Field facility can be used.

One is by clicking on the dropdown arrow to the right of the word Field

The other in by clicking on the Icon above Insert Merge

With the second method, pressing enter when a field is selected performs the same action and clicking on the Insert command button, but it does not de-select the field so that pressing enter again will insert another instance of the field.

Which ever method you use, you need to make sure that the Insertion Point (Selection) is in the correct place in the mail merge main document when you insert each field.

You can edit the primary merge document to remove those.

Resources:

• Mail merge using an Excel spreadsheet - Word
• Mail Merge (my web site's page)
• Mailmerge Tips & Tricks
• Catalogue/Directory Mailmerge Tutorial
• Mail merge with Word 2007-2019 (365) by Graham Mayor, MVP

Uninstalling and reinstalling is unlikely to help.

There are a number of ways of inserting merge fields, Can you give, step-by-step, the process you are using?

I open a blank word document

Go to the Mailings tab

Click Start a Mail Merge and select labels

Find the label option I want and click OK

Click on Select Recipients then go down to Select Use an Existing List

Find the excel spreadsheet I want to use and click Open

Click OK in the Select Table box that opens up

Then the document opens up for me to select the merge fields

Go back to the Mailings Tab and select Insert Merge Fields

the drop down shows the fields I want to select

I select Name and hit Enter but it doesn't drop down to the next line so I can enter the address on the next line.

But when I select the next field, Address 1, it does enter it below Name. Then I hit Space and nothing happens.

So I select the next field Address 2 and it puts it on the next line instead of next to Address 1.

So I select the next field City, and it puts it on the next line which is fine but then I click Space and nothing happens.

So I select the next field State and it puts it on the next line instead of next to City, etc

And when I check it and do Update Labels and Finish & Merge it's like the label information is very narrow and it will only show for example each row/column as:

Jim

Smith50

450

87th

Ave

San Die

And that's it. So it has to be the spacing, indentation, layout or something I'm guessing.

When I start the document I check the Margins and make sure it is on Normal.

I check the Indentation and Spacing and it is on 1" left, 1" right

Spacing Before: 0pt

Spacing After: 8pt

But when I start the Mail Merge the Layout Settings are:

Margins: Custom Margins

1" left: 1" right

Spacing Before: 5.6pt

Spacing After: 8pt

I don't know if that's correct or not and why the mail merge columns with the information set up so awkwardly.

I'm not sure if I explained it all that well or not. I have never in 20 years had such problems.