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"Word cannot complete the save due to a file permission error." on mac

Anonymous
2023-12-22T02:29:44+00:00

Hello, I have a problem.

"Word cannot complete the save due to a file permission error."
I run the latest Word Version 16.80 (23121017) on MacBook Pro with Sonoma 14.1.2

I can create a new document and save it, but after new changes when I save and try to close document

I am asked if I want to save it, and when I click save, the document closes and opens again half a second later without being saved.

The process goes in circle.

I have to copy the content of the document create a ne file and save it again.

Pleas help.

Marek

Microsoft 365 and Office | Word | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-12-23T20:21:47+00:00

    Hi, Found the solution.

    On MAC, you need to change permission of the file or folder:

    • Select folder with your Word documents or individual Word document that you have problem with

    • Get Info: Comand+I or (File on top of the screen>Get Info)

    • Under Sharing & Permission, on the bottom of dialog-box-window set your permission to "Read & Write"

    That action solved my problem.

    Thanks

    Marek

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  1. Bob Jones AKA CyberTaz MVP 435.3K Reputation points
    2024-01-20T15:40:24+00:00

    Your best bet is to contact Help and support for the Proton VPN product. It isn't a Microsoft product & it's quite unlikely that anyone here has the same level of technical expertise as the developer. There's nothing in Word that would apply.

    For future reference, Community protocol discourages tacking an issue onto an existing thread even if it seems to be similar. If the thread doesn't resolve your problem submit a new message stating all particulars. Replies in existing threads should be made only if offering a valid suggestion or solution to the OP.

    Thanks for your understanding & consideration.

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  2. Anonymous
    2023-12-23T19:47:41+00:00

    Does your document have greyscale images in it? Sonoma does not support 8bit greyscale images and this can cause problems with saving documents.

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  3. Anonymous
    2023-12-23T06:49:54+00:00

    I have the same problem. It happened after update to Sonoma and/or update of Microsoft Home & Student 2021. Word saves once or twice, then I start getting the permission error.

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  4. Anonymous
    2023-12-22T04:53:04+00:00

    Hello,

    I am EngineTyme, an independent advisor who will be willing to assist you on this request. Note that I am a user like you and not a Microsoft employee or staff.

    You can follow the steps suggested by Mia Zhao MSFT for resolving Word files not saving on Mac in this thread: https://answers.microsoft.com/en-us/msoffice/forum/all/word-on-my-mac-wont-save/089c589c-884b-4180-b296-aae574c12bf7

    "1.Clean the Word cache folder.

    Quit Word app from dock bar and then open Finder > press Command + Shift + G > input ~/Library/Containers, remove Microsoft Word(or com.microsoft.Word in Catalina) folder to desktop. Then, restart Word to check if the save/close action will be faster.

    2.Run Mac in Safe Mode.

    This can help us to exclude any possible influences from other third-party apps or background programs that may have a conflict with the Excel app. See: How to use a "clean startup" to determine whether background programs are interfering with Office for Mac (microsoft.com): https://support.microsoft.com/en-us/topic/how-to-use-a-clean-startup-to-determine-whether-background-programs-are-interfering-with-office-for-mac-e99e92b2-f67e-b98d-b69f-d12236c53f2c and kindly refer to the Apple article in the last one to get detailed steps.

    3.Reinstall Word to the latest version.

    Go to the Applications folder and drag Microsoft Word.app to the trash. Then restart your Mac, download the latest version of Word from: Update history for Office for Mac - Office release notes | Microsoft Docs: https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac."

    Please let me know if further assistance is required.

    Best regards, EngineTyme.

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