Comments disappeared

Hello Roy T,

I'm Shalom and I'd happily help you with your question. In this forum, we are Microsoft consumers just like yourself.

There are a few steps you can take to troubleshoot and try to recover them:

1. Show Markup Options:

• Open your document in Microsoft Word.
• Go to the "Review" tab in the ribbon.
• Look for the "Show Markup" or "Display for Review" options. Click on it and ensure that "Comments" is selected.

2. Review Pane: In the "Review" tab, look for the "Reviewing Pane" option. Click on it to open the Reviewing Pane, which should display a list of all comments in your document.
3. Check Document Views: Make sure you are in the "Print Layout" or "Draft" view. Sometimes, comments may not be visible in other views.
4. Navigation Pane:

• Go to the "View" tab in the ribbon.
• Look for the "Navigation Pane" option and ensure that it is turned on. You can use it to navigate through comments.

5. Accept/Reject Changes: In the "Review" tab, try accepting or rejecting changes. Sometimes, if changes are not accepted or rejected, comments may not be visible.
6. Document Compatibility: Check if you are using the correct version of Microsoft Word that is compatible with the document. Older versions may not display certain features correctly.
7. Document Corruption: Your document may be corrupted. In such cases, try opening a backup or a previous version of the document.
8. Document Properties: Check the document properties to see if comments are set to be hidden. Right-click on the document file, go to "Properties," and look for any settings related to comments.
9. Search for Comments: Use the search function (Ctrl + F) to search for specific words or phrases that were included in the comments. This might help you locate them.
10. Try Another Computer: Open the document on another computer to see if the issue persists. This can help determine if the problem is specific to your installation of Microsoft Word.

Best Regards, Shalom