Hello,
Thank you for your prompt response and for sharing your findings with us. Let us attempt to further isolate the problem and troubleshoot the printer to identify any potential problems.
Meanwhile, you may adhere to these instructions:
Unplug and restart your printer:
Sometimes power cycling your printer can resolve the issue. Turn off your printer and unplug it, wait 30 seconds, plug your printer back in, and then turn the printer back on.
Uninstall and reinstall your printer:
Remove your printer
- Select the Start button, then select Settings > Bluetooth & Devices > Printers & scanners .
- Select the printer you want to uninstall.
- Select the Remove button. Then confirm you're sure you want to remove this device by selecting Yes.
Reinstall your printer
If your printer is turned on and connected to the network, Windows should find it easily. Available printers can include all printers on a network, such as Bluetooth and wireless printers, or printers that are plugged into another computer and shared on the network. You might need permission to install some printers. To reinstall your printer, follow these steps:
- Select the Start button, then select Settings > Bluetooth & Devices > Printers & scanners .
- Make sure your printer is turned on and connected. Then select the Add device (or Refresh) button.
- Please wait a moment while Windows searches for the printers that are connected to the device (locally or wirelessly). Windows will then display a list of printers connected to your device. If you see your printer listed, select the Add device button for your printer. If you don't see your device listed, select Add manually.
Please refer to this article for further details: Fix printer connection and printing problems in Windows - Microsoft Support
Hope this information proves helpful.
Regards,
James P.
Microsoft Moderator