This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Using Microsoft Edge, in Word online (Word on the web) the File/Save As/Save a Copy to the PC function is not working. The screen jumps around for a second or two, and then a second tab in Edge is opened showing the same .docx file in the Word online editor. I am on the latest Windows 10, using the most current version of Edge, and am a Microsoft 365 insider. The same issue occurs when using Chrome.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Report this issue using the Help > Feedback command in Word online.
As a workaround, go to https://onedrive.live.com and download the file without opening it in Word online.