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Can't log into my account on MAC.

Anonymous
2024-01-23T00:48:10+00:00

I am charged yearly on 1/14 for my microsoft subscription as a Recurring Withdrawal Bill Payment - however when I try to login it is asking me to activate the free 30 day trial or purchase. I previously changed back to my maiden name however the email I use has not changed. Guidance would be greatly appreciated to get back into my account. I use both MAC & PC

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. Anonymous
    2024-01-23T02:53:52+00:00

    Hello Kristine,

    Thank you for reaching out to this forum. I'm Ravi, just like you, a fellow Microsoft user and I'm here to help you with your question today.

    Could you please log into Microsoft account and verify if there is an active subscription?

    Step 1: Sign in to Office with the right account If Office asks you to sign in, enter the account you used to buy Office. You'll see "We couldn't find any Office products" if you use the wrong address. https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380#bkmk_signin

    Step 2: Check your subscription status If your subscription has expired, you'll see "We couldn't find any Office products." Renew your subscription to use Microsoft 365. https://support.microsoft.com/office/0d23d3c0-c19c-4b2f-9845-5344fedc4380#bkmk_checksubscription

    Please try to remove the license and re add in the keychain to reset the activation.

    Step 1: Open any Office app such as Word> Sign Out from the Word app> Quit all Office app.

    Step 2: Go to the Finder> Applications> Utilities> Keychain Access> Remove the Identities related to Microsoft Office.

    Step 3: Use License Removal tool to remove the Office license files on the Mac; reference: How to remove Office license files on a Mac (microsoft.com) - https://support.microsoft.com/office/b032c0f6-a431-4dad-83a9-6b727c03b193

    Step 4: Restart your Mac> Re-open any Office app such as Word> Sign in with the account

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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