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How can I change the billing address in an already issued invoice

Anonymous
2023-12-20T09:41:00+00:00

Before the renewal date, I changed the billing address and deleted the old one from my address book. However, the invoice was issued to an old address anyway. I need the invoice to be issued to my new address. How can I do it?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2023-12-20T13:08:09+00:00

    You are welcome.

    Since the change has to be made for a purchase from Microsoft, only they can help, if they can at all.

    If the purchase is for Microsoft 365 Personal, then try these steps to contact Microsoft:

    • Please go to this link ---> https://support.microsoft.com/contactus/
    • Sign-in with your Microsoft account (top right)
    • Click on 'Microsoft 365'
    • In the pop-up menu, click on 'Get Home support'
    • Here, in the box under 'We're here to help', enter 'Customer Support' and hit Enter
    • Now you will see a button at the bottom that says, 'Contact Support', click that
    • Select the product 'Microsoft 365 and Office'
    • Select 'Billing and payment updates', click Confirm

    Now you will see an option to Chat with a support agent in the browser.

    Let us know how that goes and if you have any further questions. -Amit

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  2. Anonymous
    2023-12-20T10:18:54+00:00

    Hi AnastasiaMiDi,

    We understand that you got an invoice with an incorrect address even though you updated the correct address on your Microsoft account.

    Please try these steps:

    Do you still see the incorrect address there?

    We'll be here for your response. - Amit

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  3. Anonymous
    2023-12-20T13:03:42+00:00

    Hi AnastasiaMiDi, We understand that you got an invoice with an incorrect address even though you updated the correct address on your Microsoft account. Please try these steps: - Go to this link --> https://account.microsoft.com/billing/orders - Login with your Microsoft account details - Locate your order - Click on 'Show details' and check the address Do you still see the incorrect address there? We'll be here for your response. - Amit

    Hi Amit,

    Thank you for getting back to me so quickly. I've done as told and yes, the invoice still has the incorrect address.

    What should I do next?

    Thanks.

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