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550 5.0.350 Remote server returned an error

Anonymous
2024-03-24T16:34:37+00:00

Hi,

our service is Exchange Online.

we have a problem with some email and I got this error :

Original Message Details

Created Date: 3/22/2024 8:32:03 PM
Sender Address: ***@*****.com
Recipient Address: *****@*****
Subject: RESENT / Order******; From TropiCon Foods, Inc. (A.M.S.)

Error Details

Error: 550 5.0.350 Remote server returned an error -> 554 The IP address of the sender (40.107.93.137) was found in a DNS blacklist database and was therefore refused.
Message rejected by: webburada.com

Notification Details

Sent by: ******namprd11.prod.outlook.com
Message Hops
HOP TIME (UTC) FROM TO WITH RELAY TIME
1 3/22/2024 <br>8:32:03 PM *****.****.prod.outlook.com *******.*****.prod.outlook.com mapi *
2 3/22/2024 <br>8:32:04 PM ******.****.prod.outlook.com *****.****.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec

Original Message Headers

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Received: from ***********.***.prod.outlook.com (2603:10b6:930:21::19)

 by ******.****.prod.outlook.com (2603:10b6:208:26d::24) with

 Microsoft SMTP Server (version=TLS1_2,

 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7409.24; Fri, 22 Mar

 2024 20:32:04 +0000

Received: from **********.****.prod.outlook.com

 ([fe80::615c:33e6:a4db:ef1e]) by ****.*****.prod.outlook.com

 ([fe80::615c:33e6:a4db:ef1e%4]) with mapi id 15.20.7409.023; Fri, 22 Mar 2024

 20:32:03 +0000

From: Ali Sadeghi *****.com>

To: "'*****.com.tr'" <*****.com.tr>

Subject: RESENT / Order #00013801; From TropiCon Foods, Inc. (A.M.S.)

Thread-Topic: RESENT / Order #00013801; From TropiCon Foods, Inc. (A.M.S.)

Thread-Index: AQHafJf/q7APQFaRV0Oo5hVs9lrDqg==

Date: Fri, 22 Mar 2024 20:32:03 +0000

Message-ID: <*******.namprd11.prod.outlook.com>

Accept-Language: en-US

Content-Language: en-US

X-MS-Has-Attach: yes

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x-ms-exchange-senderadcheck: 1

x-ms-exchange-antispam-relay: 0

x-microsoft-antispam: BCL:0;

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x-forefront-antispam-report: CIP:255.255.255.255;CTRY:;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:CY5PR11MB6283.namprd11.prod.outlook.com;PTR:;CAT:NONE;SFS:(13230031)(1800799015)(376005)(366007)(38070700009);DIR:OUT;SFP:1102;

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Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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2 answers

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  1. Anonymous
    2024-03-25T02:36:45+00:00

    Dear Ali,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description regarding "550 5.0.350 Remote server returned an error".To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

    • May I know if this issue occurs when you send email to particular domain or any domain?
    • Please provide to us sample header of the affected email, Message trace report for the same email via private message for privacy and further analysis. For message trace report, admin permission is required, so if you don’t have Microsoft365 global admin rights, kindly contact your admin to run the message trace report. For this, please see Message trace in the new EAC in Exchange Online | Microsoft Learn. For this, need to add affected sender email id, recipient email id, select date range and run the report. Once report generated, kindly capture it screenshot, now open one of the trace which status shows as Failed, capture entire page screenshot, expand all logs and collect screenshot. Share all these information to us, so we can check the details. For data security reasons, please provide some above requested information in private message.
      Here is the steps for private message: Click on Account manager or your profile-->my profile-->View private message. (See below screenshot)

    We are looking forward to your response! This requested information will help us to narrow down the scenario and find the right troubleshooting. Thanks for your precious time. Have a nice day!

    Best regards,

    Inema |Community Moderator

    0 comments No comments
  2. Anonymous
    2024-03-24T19:49:24+00:00

    Dear

    Good day. Thank for posting in the community.

    We've received your query and you can expect to receive response from one of our community moderator accordingly. At this point, we appreciate your patience and cooperation. Thank you.

    Best regards,

    Community moderator

    0 comments No comments