Trying to install Word from the Microsoft 365 (Office) app on Windows 11 and it keeps taking me to my account page.

Hello HarleyQuinn420,

Thank you for posting in Microsoft Community.

I’m truly disheartened to hear about the frustrating experience you’re having with your new Windows 11 Home and Microsoft Office. It’s incredibly frustrating when technology doesn’t work as expected, especially when you’re eager to start a creative writing course. Just to set your expectations, we have limited tools to check your account, subscription, and service details in the community. Let me do my best to help you.

Let me ask you this:

• I'd like to know what @domain and who hosts your email account. Example @domains: Gmail.com, Yahoo.com Outlook.com/Hotmail.com
  • Can I find out if the account is for work/school use or personal use (Hotmail/Outlook.com)?
• Have you remembered signing in to Microsoft 365 free trial on the past using the same account?
• Kindly check to account.microsoft.com/services, if you can see Microsoft 365 license link to your account.

Firstly, to install Word on your computer, you need to have a Microsoft 365 subscription. If you don't have one, you can purchase it from the Microsoft Store or the Microsoft website (account.microsoft.com/services). Once you have a subscription, you can install Word and other Office apps.

Let’s address your concerns step by step:

1. Office Apps and Settings:
   • I understand how important it is to have access to the full suite of Office apps. It’s disappointing that your Windows 11 Home didn’t come with them pre-installed.
   • Regarding the settings, it sounds like you’ve explored various forums and community questions without finding a solution. It can be incredibly frustrating when settings don’t behave as expected.
   • The link in the Microsoft 365 (Office) app leading to your account page instead of an installation page is indeed confusing. You should be able to easily install the apps you need without any hassle.
   • Let’s try to resolve this. To install the desktop apps, follow these steps:
     1. Open the Microsoft 365 (Office) app.
     2. Look for an option like “Install Office” or “Get Started.” If you don’t see it, try clicking on your account profile picture or initials; sometimes the installation option is there.
     3. If that doesn’t work, you can directly download the Office apps from the official Microsoft website. Visit this link and click on “Install Office.”
     4. Follow the prompts to install Word, Excel, and other Office apps.
   • Once installed, you’ll be able to open actual Word documents without any confusion.
2. Browser Tabs for New Docs:
   • I completely understand your frustration with new documents opening in browser tabs. It disrupts your workflow, especially when you’re working on a creative writing course.
   • To address this issue:
     • Try using the Microsoft Word desktop app instead of the browser-based version. It provides a more seamless experience for creating and editing documents.
     • If you prefer to stick with the browser, consider using Google Docs or Office Online (the web-based version of Office apps) for your course assignments. They won’t open in new tabs and allow you to work directly within the browser.
     • Remember that WordPad is a basic text editor, whereas Word offers advanced features and compatibility with Word documents.
     • Templates are also available in the desktop version of Word, making it easier to create professional-looking documents.
3. Microsoft 365 Free Trial Confusion:
   • I apologize for any confusion regarding the Microsoft 365 free trial. It’s frustrating when messages contradict your actual account status.
   • Sometimes, these messages can be misleading. If you’re already logged in, it’s odd that you’re being asked to pay for an upgrade.
   • To redeem the offer, try logging out of your account, clearing your browser cache, and then logging back in. Sometimes this resolves such issues.
   • If the problem persists, consider reaching out to Microsoft support directly. They can verify your account status and assist you further.

Remember, you’re not alone in facing these challenges, and I appreciate your patience. Technology can be tricky, but we’ll work together to find solutions. If you encounter any more roadblocks, don’t hesitate to seek further assistance. 

Regards,

Prince R

Microsoft Moderator

Hello HarleyQuinn420,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Prince R

Microsoft Moderator

For a trial version of Microsoft 365, go to https://www.microsoft.com/en-us/microsoft-365/try.

The alternative is to access the web applications online, via https://www.office.com.