Is this email "cdoccm alpha microsoft dot com" a legit one?

I've got my primary Microsoft account locked. I'm trying to restore an access.

I've just got an email from this address "cdoccm alpha microsoft dot com". Replace " alpha " by @ and " dot " by . to see it full, because this forum automatically applies censorship to plain emails provided.

Can you please tell me whether it is a phishing attempt?

Here is the email text:

Service request 7036570248

Hello, %my_name%,

My name is Maico and I work in Microsoft support. I would like to thank you for taking the time to contact us regarding your Microsoft account recovery request. For additional assistance, additional information is required to verify ownership.

Use the information you believe has been associated with the account, even if it may have changed. If the account has been hacked and the information has changed, we will still attempt to verify the account based on the information associated before the change. Note: If you do not provide any of this information, we will not be able to process your claim.

The secret to passing the validation process is to provide as much information as possible. For multi-answer questions, Hotmail folder, subject and contact names include 3 or 4 answers instead of 1. If your postcode can be one of 2 or 3, provide them all. Provide accurate information. For example, instead of saying you have a Facebook email address, give the exact text "Facebook notification - Invitation to friend from John Smith". The more information you provide and the more accurate your information is, the more likely you are to pass verification.

Information provided in the online questionnaire

Submit the account recovery form. If you submitted your information directly to Microsoft Account Access Support and were unable to successfully verify your account, you will receive a nine-digit reference number. If you have received this number, please respond to this email with the following information.

• Account recovery reference number:

Alternative email address provided on the online account recovery form:

A good telephone number where you can be contacted:

Account profile information

Name:

Date of birth:Country/region:Region/province:

Postcode:

Email addresses of several contacts from your address book or messenger list:Tip: contact friends or family members to find out the spelling of their email addresses

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Recent email subjects sent from your account:

Tip: contact friends or family members who have recently received email from this account

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IP address

Enter your IP address from a location where you have successfully accessed your account in the past. If you have accessed your account from multiple locations or devices/phones, you may enter more than one IP address to increase the chance of account verification. An IP address starting with 192.168 or 10.0 is an internal network IP address and cannot be entered. To gather this information, type "What is my IP address" into the search engine.

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Questions about your account history

1. date of account creation:
2. Date of last successful login to account:
3. Date of last password change:
4. Alternate email addresses or phone numbers associated with the account:

5 Location where the account was set up:

Billing information used for recent purchases/subscriptions:

Billing name:

Last four digits of credit card:

Expiry date:

The following section may not apply to your specific situation. It is optional, but can help us quickly verify your ownership

All Xbox player tags associated with this account:

Tip: If you have an Xbox gamer tag associated with this account, provide as much information as possible about the console and gamer tag

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Console serial number:

This can be found on the console itself, listed on the serial number sticker.

Xbox 360 console ID:

To find your console ID, go to the main interface of your Xbox console:

1. go to the Settings centre and select System.
2. select Console Settings.
3. select System Information.
4. your console ID is displayed on the screen, below your console serial number.

Xbox One device ID

To find your device ID, go to the main interface of your Xbox console:

1. go to the Settings centre and select System.
2. select Console Information.
3. the Xbox Live device ID will be displayed on the screen.

Please respond to this email after attaching the requested information to our data transfer management tool. Once notified, I will review the information to confirm account ownership. I will provide you with an update when this has been completed. Reply to this message if you have additional questions about your issue. If you need assistance by phone, please provide a phone number and a good time to call you.

Thank you for your understanding and patience while we investigate your account. I look forward to hearing from you.

Have a good day!

Sincerely

Maico J.

Microsoft Technical Support

Tue-Sat 7am-4pm CST

Microsoft Technical Support | Microsoft Device Management | Microsoft Account Profile | Microsoft Privacy Policy

Disclaimer: The information contained in this message may be privileged and confidential. It is intended to be read only by the individual or legal entity to whom it is addressed, or their designee. If the reader of this message is not the intended recipient, you are aware that any distribution of this message, in any form, is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete or destroy all copies of this message.

For European customers: The European Commission provides an online dispute resolution platform, which can be accessed at: http://ec.europa.eu/consumers/odr/. More information can be found here: https://www.microsoft.com/en-us/legal/arbitration/EU-ODR.aspx

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