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I am getting the attached error while trying to access my previous certification.
I tried in an incognito window and cleared the cache.
Please help to resolve this.
Regards,
Dr. Gomathi
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 13%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Did you get the solution on this ? or still having the same issue ?
I didn't get the solution but they told they will rectify soon. Find the thread here for more clarification. [https://trainingsupport.microsoft.com/en-us/mcp/forum/all/alert-certification-dashboard-not-available-for/110619e2-14f4-4f61-b109-53ed138ad2cb. If you found ls this useful please accept the answer. Thank you.
So there is no way to reschedule exam ?
Hi,
Please ask your question in the Microsoft Certification forum using link below. There are support moderators over there that will respond to your question in 1 business day and can assist with certification profile issues:
https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
Please click Accept Answer if above was helpful.
Thanks.
-TP
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 68%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBY%3C/text%3E%3C/svg%3E)
Guys through a workaround I did reschedule my exam.
While on the Certificate where the "oops.." error appears, Inspect the page (through right click). Then click on Network and under Headers you will find the Request URL, it should be this;
[https://learn.microsoft.com/api/certification/dashboardsummary
Copy & paste in a new tab and this must show you your summary (it would be in text format). From their find the URL for rescheduling your exam. Copy the entire URL (it would be a long one), paste it into a new tab and there you have it.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 55.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Legend! this worked for me
Great. Can you share the link to renew the certificate too?
@Dr. S. Gomathi Which certification do you need to renew? I can get the link for you and post it.
Hi, I need to renew PL-400 and PL-300
NOTE: The links seem fine here in the actual comment, but in the email notification they are corrupted. So click the ones here instead of in notification email.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 26%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
You can reschedule the exam through Pearson VUE. Please refer the link [https://home.pearsonvue.com/microsoft/contact. You can call them based on your region. They will do it immediately.
You can reschedule the exam through Pearson VUE. I just did.
Please refer the link [https://home.pearsonvue.com/microsoft/contact
You can call them based on your region or you can even mail them.
My preference is to call them and reschedule. They will do it immediately.
If this answer solves your issue, please accept it so other community members know that this is a quality answer.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 35%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Hi ,
I am having an exam in hr and facing the same issue
You can reschedule the exam through Pearson VUE. I just did.
Please refer the link [https://home.pearsonvue.com/microsoft/contact
You can call them based on your region or you can even mail them.
My preference is to call them and reschedule. They will do it immediately.
If this answer solves your issue, please accept it so other community members know that this is a quality answer.
You can reschedule the exam through Pearson VUE. I just did.
Please refer the link [https://home.pearsonvue.com/microsoft/contact
You can call them based on your region or you can even mail them.
My preference is to call them and reschedule. They will do it immediately.
If this answer solves your issue, please accept it so other community members know that this is a quality answer.
Regards,
Dr. Gomathi (MVP, MCT)
You can chat with them with below Contact information and they will re-scheduled them for you.