Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi Beatrix F,
Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.
I am sorry for this inconvenience. If the charge is from Microsoft, you need to investigate the charge from your Microsoft billing history by signing into https://account.microsoft.com/billing/orders.
If you are unable to find this charge in your account, you can contact Microsoft support to assist you investigate this charge, use the steps below for guidance;
- Go to http://support.office.com/home/chat
- Describe your issue (Unknown charge) and click 'Get Help'. Then scroll down to select Contact support.
- Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
- Click ‘Chat with support agent’ > Confirm.
- Click Start Chat.
Keep in mind that this is a user-to-user community and we cannot access your account.
Hope this helps!
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