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How do I cancel my free trial?

Anonymous
2024-01-31T16:24:33+00:00

I signed up for a Microsoft Office 365 Personal trial. I've just gone to try and cancel it (so I don't get charged), but am struggling to find out how to do so. I have followed the help articles on how to do it. Account > Services & Subscriptions > Manage > but when I click manage, instead of taking me to a page where I can click cancel, it takes me to the Office 365 hub every single time. I have tried to access my subscription details various different ways, but everytime I click Manage I am taken to the Hub.

I have tried to request a call back through the virtual agent every day for the past week, but am met with the same error message "We’re unable to process your request for a call back. Please try again later." I have also tried the phone lines but they only accept calls about business accounts.

Would very much appreciate some help on this, as I cannot afford the bill if I get charged a full annual price. Thanks.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS

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  1. Anonymous
    2024-02-01T14:09:06+00:00

    No worries everyone! I have managed to sort it, thanks for your help.

    2 people found this answer helpful.
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  2. Anonymous
    2024-02-01T14:04:27+00:00

    Hi Shakiru,

    When I click on manage, it just takes me to the Office Hub page, not to any page that says Cancel.

    Thanks,

    Taye

    2 people found this answer helpful.
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  3. Anonymous
    2024-01-31T17:37:37+00:00

    Hi

    I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

    I understand you are unable to cancel a Microsoft Office 365 Personal trial subscription.

    Here are the procedures to cancel the subscription.

    1. Go to Services & Subscriptions via https://account.microsoft.com/services/?ref=SMC-Cancel and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.
    2. Find your subscription and select Manage.
    3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
    4. Follow the instructions on the page to proceed with cancellation.

    Please let me know how it goes and if you need any other assistance, I will be more than happy to help further.

    Thank you

    Best Regards, Shakiru

    1 person found this answer helpful.
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  4. Anonymous
    2024-02-01T14:15:16+00:00

    Hi Tgexrge!

    Thank you for your feedback.

    We are glad you got it sorted out.

    Best Regards, Shakiru

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