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Received an email from Noonan QU Foundation about a MS purchase through PayPal. Is it a scam?

Anonymous
2024-02-05T20:46:26+00:00

Received an email from Noonan QU Foundation about a MS purchase through PayPal. Is it a scam?

I did not place this order and would appreciate any help you can give. Below is the email and the .pdf file they sent.

Noonan QU FoundationFrom:scottjohnson2832@gmail.comTo:

Mon, Feb 5 at 10:12 AM

Thank you so much for your purchase. To find out more please search the attachment file now.

INVOICE

THIS ORDER HAS ALREADY BEEN PAID BY YOU

DO NOT RE-PAY

MS Office Services

386 Daniels Road

New Haven

VT 05472

United States

Support: (815) 526-0007

Date:                05 Feb 2024

Order No.:        547960

Payment Status: Charged

Amt Paid:         $368.82

Item                                                                            Qty                  Price               Amount

Microsoft Office Internet Security                             1                      $288.79           $288.79

5 Years 5 Devices

MS Office Account Premium Package                      1                        $78.47             $78.47

Premium Support

Subtotal:          $367.26

Discounts:         $18.00

Tax (5.6%):       $19.56

Total:               $368.82

Notes:

It has been established that a charge of some kind has been made against the credit card that you provided as a consequence of the successful completion of your transaction. We are grateful for your support of our company. The transaction may take some time to appear on your account statement, but we'll do our best to make sure you receive the best service possible. By purchasing and using our digital services, you agree to our refund policy

Terms:

  • If you cancel the service before the end of the subscription period, no refund will be issued for the remaining period
  • We are confident in the quality of our services and stand behind them 100%.
  • The customer will not use services to transmit viruses or other malicious code.
  • If you agree or disagree with the current arrangement, please explain why. We may be reached at (815) 526-0007.
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  1. Doug Robbins - MVP - Office Apps and Services 322.9K Reputation points MVP Volunteer Moderator
    2024-02-05T23:06:18+00:00

    It's a scam. Ignore it and beware of opening attachments, even those that appear to be pdf files.

    2 people found this answer helpful.
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  2. Anonymous
    2024-02-05T21:25:44+00:00

    Hello Frank ,

    My name is Jackson and thank you for your question.

    I sincerely apologize for the unknown charge you experienced in your account, I am a user myself and do not work for Microsoft so I understand how frustrating this is.

    " I pulled the following steps from https://support.microsoft.com/account-billing/398c5328-364c-d5e4-ea8f-f5ad60562a93 :

    " When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, Here are the most likely causes for an unrecognized charge;

    1. A Microsoft subscription has recurring billing enabled.
    2. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page; https://account.microsoft.com/billing/payments
    3. A previously declined charge was charged again.
    4. A pre-order or split order was shipped.
    5. Someone made an in-app purchase from an app, game, or office.

    You can also use the troubleshooter in the link to help you understand why you have been charged.""

    You have the option to dispute the charge with your bank on the ground that it was unauthorized and have a charge back processed or you can reach Microsoft store support with the link below to investigate and help with a refund if eligible

    https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

    Warm regards,

    Jackson E.

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