Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi MacUser829,
Thanks for posting in the community. We are happy to help you.
According to your description, firstly, you need to ensure that you have the appropriate subscription for your account. Please go to Users> Active users> find and select your account> select the "Licenses and apps" tab. Ensure that you can see one of the following subscriptions.
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 Apps for business
Microsoft 365 E3
Microsoft 365 E5
Microsoft 365 F3
- If you can see one of the above subscriptions, please tick one subscription. After that, you can go to www.office.com and click "Install Microsoft 365 apps" to download and install the Office suite.
- If you don't see any of the above subscriptions, this means that your organization doesn't have the appropriate subscription to use the desktop version of Office apps. You need to purchase the appropriate subscription via Billing> Purchase services.
We look forward to your response. Thanks for your cooperation.
Sincerely,
George | Microsoft Community Moderator