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OneNote won't sync new sections between MacBook and iPhone

Anonymous
2024-03-06T13:44:52+00:00

I have a Macbook Apple M3 (Nov 2023) Pro with operating system Sonoma 14.3.1. My iPhone 14 is iOS version 17.3.1. If I create a new section on either the MacBook app or the iPhone app, they don't sync across. Notes in existing sections sync across ok. It's driving me mad as I use the notes for work and some notes are only available on my MacBook when really I need access to all notes on both devices. There is no error message or anything, the sections simply don't appear on the other device. I've tried repeatedly syncing both apps, and have signed out and in again on my iPhone app, and restarted the phone.

Any help is much appreciated!

Microsoft 365 and Office | OneNote | Other | MacOS

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  1. Anonymous
    2024-03-06T15:24:03+00:00

    Hello, I hope you are well. My name is Ilyas and I am an independent advisor. I will do my best to assist you in finding a suitable solution for your needs. Here are some steps you can take to troubleshoot and potentially resolve the syncing problem between OneNote on your MacBook and iPhone:

    1. Check Internet Connection: Ensure that both your MacBook and iPhone have a stable and active internet connection. Synchronization requires a reliable network connection.
    2. Manually Sync: On your MacBook, open OneNote, and manually sync the notebook by clicking on the "Sync" button. Check if the new sections appear on your iPhone. On your iPhone, open the OneNote app, and pull down on the list of notebooks to manually initiate a sync.
    3. Check Account Sign-In: Confirm that you are signed in with the same Microsoft account on both your MacBook and iPhone. Check for any authentication issues.
    4. Update OneNote: Ensure that you are using the latest version of the OneNote app on both devices. Update the app from the App Store on your iPhone and from the Microsoft AutoUpdate on your MacBook.
    5. Check Sync Settings: In OneNote on your MacBook, go to "Preferences" > "Sync" and make sure that the notebooks you want to sync are selected. On your iPhone, open the OneNote app, go to "Settings" > "Options" > "Sync," and verify the sync settings.
    6. Reset OneNote on iPhone: On your iPhone, try resetting the OneNote app by deleting it and reinstalling it from the App Store.
    7. Check for Conflicts: Sometimes conflicts in the sections or notebooks can prevent syncing. Check both devices for any conflicting copies of notebooks or sections and resolve conflicts.
    8. Use OneNote Online: Access OneNote through a web browser on your MacBook and verify if the new sections appear there. This can help identify if the issue is with the OneNote app itself.

    I hope this helps,

    Ilyas

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