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Have anyones free 50gb Ondrive was reduced to 5?

Anonymous
2024-03-01T11:19:56+00:00

Today i woke up to see my free 50gb that was given to me to my Microsoft account from an old laptop I had in 2016 was reduced to 5 gb for no reason. Now onedrive asks me to resubscribe to Office family which expired in 2017 to increase storage.

Microsoft 365 and Office | OneDrive | Other | Windows

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  1. Anonymous
    2024-03-02T14:31:05+00:00

    I had onedrive without any subscription expanded to 50 gb in 2017 with a laptop, like local promotion. It is real because I've been using it for a long time, and there is people with same amount of gb on onedrive. My onedrive subscription was none in settings. Also ain 2017 it also came with Ms office family for a year, but onedrive size always remained 50

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  2. Anonymous
    2024-03-03T13:05:05+00:00

    Klasnalol, please show me your storage metrics from Outlook.com.

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  3. Anonymous
    2024-03-02T11:48:31+00:00

    Yup my free 15gb reduced and now getting expired warnings

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  4. Anonymous
    2024-03-01T12:04:40+00:00

    Hello Klasnalol,

    Welcome to Microsoft Community.

    I am a Microsoft user just like you, I hope you are doing well.

    There is no free 50GB Outlook.com storage, you get 50GB Outlook.com storage with a Microsoft 365 subscription. Also, there is no 5GB Outlook.com storage, you also get 15 GB of free Outlook.com email storage which is separate from your 5GB Microsoft cloud storage (OneDrive).

    I suggest you check your storage space via Outlook Web:

    "1. Go to Outlook.com and log in if prompted, at the top of the page select Settings gear icon. > Show all Outlook settings. 2. Select Storage > General".

    Share a screenshot of your metrics.

    Source: https://support.microsoft.com/office/f170fe90-b859-4034-bcda-e186fc6a26f5

    Please let me know if you need more assistance.

    Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    Warm Regards

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