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Hi i just recently changed phones now i cant logon to mylife emeil using my Authenticator app it does not want to connect with my Microsoft.y

Anonymous
2024-03-19T10:03:30+00:00

HI I just wanna know how to go about in linking my microsoft account with my mylife email. i recently changed my phone.

Microsoft 365 and Office | Subscription, account, billing | For education | Other

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  1. Anonymous
    2024-03-20T07:48:50+00:00

    Hello Angel,

    Thank you for your response.

    In this case, you may have to reach out to your M365/IT admin to reset MFA for your account to remove the old phone from the registered devices.

    Best Regards,

    Ashraf.

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  2. Anonymous
    2024-03-19T13:59:29+00:00

    hi

    it is an M365 work/school account

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  3. Anonymous
    2024-03-19T13:50:01+00:00

    Hello Angel,

    Thank you for posting to the Microsoft Community.

    I understand that you are having trouble accessing your email after changing your phone. May I please verify the type of account you are using? Is it an M365 work/school account or a Microsoft/personal account like Hotmail/outlook.com?

    In the meantime, since you posted in the education category and if you are using a school account, you may need to contact your school's M365/IT administrator to reset MFA for you through the Azure admin portal. In the Azure portal, the administrator can set their account to Require new MFA registration. In the Azure portal, the administrator can set your account to Require new MFA registration. This disables all previous authentication methods, removes the phone and you will then be prompted to configure a new MFA authentication method the next time you sign in so that you can do the set up afresh.

    The admin can also add another authentication method for you like phone/SMS in this portal such that you have more than one option. Manage authentication methods for Azure AD Multi-Factor Authentication - Microsoft Sign In | Learn with Microsoft

    For guidance on how to find your admin, please refer to How do I find my Microsoft 365 admin? - Microsoft Support

    If your account is Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply back to us, so we can involve personal account team for further assistance.

    Thank you for your kind understanding and have a great day.

    Best regards,

    Ashraf.

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