Hi. I'm Brian and I'll try to help. Since Verizon has transitioned from AOL to Yahoo, you may need to generate an app password to use in the settings instead of the password you use when logging in with a web browser. See https://help.yahoo.com/kb/SLN15241.html Note that this web site, while not a Microsoft site, appears to be safe and contain accurate information. It may contain ads and use cookies, though, so be aware.
Hi Brian,
Thank you for responding. I don't believe your answer addresses my current problem.
I have an email address set up in Yahoo/AOL online. I had generated a password to set up the account recently.
I have the same email account on my iPhone.
The problem is trying to set it up on my PC.
Going through the setup in Outlook is where one of the problems lies. I ultimately arrive at a window requesting a 6-digit code. The password is not a 6-digit code. I have 2 factor identification turned off from the AOL website, email settings.
The Outlook setup does not provide a place to enter the password I set up on the AOL site.
I remember when AOL changed their log in system several years ago, I had to generate a passcode unique to each device. This doesn't seem to be the case anymore. They seem to have moved to 2 factor identification. When I had turned on 2 factor identification on the AOL site, the codes for my Outlook that were sent, never arrived before the time limit. Eventually, I received the codes, but they were no longer valid.
I tried calling AOL customer service. All they could do was send me to the instructions from their website. They wanted me to pay for tech support. I felt that their code sender was malfunctioning. The customer service rep told me I could turn off 2 factor identification. That did not solve the problem.