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I want to talk to a human

Anonymous
2024-05-18T18:45:31+00:00

I want to talk to a human, I'm not going to keep calling AI systems that do nothing and direct me to an online ticket system that goes nowhere. Please give me a human.

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2024-05-18T21:09:40+00:00

    Hi Shakiru,

    As much as I appreciate the advice, your command steps are incorrect. Seems microsoft has removed the option to select "Chat with a support agent in your web browser" it just redirects you to an online form that constantly gets rejected.

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  2. Shakiru Soenu 755 Reputation points
    2024-05-18T20:52:40+00:00

    Hi nick caillier!

    I am Shakiru, and I am glad to be helping you out today.

    First, to avoid misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.

    The quickest way to get to Microsoft Support Team is through chat as most times the phone number may through you to voice machine.

    Please follow the steps below to avoid being directed to an AI chat bot.

    To contact the Microsoft support team via http://support.office.com/home/chat,

    > Once you click the support link,

    > Type or describe the issue in the search bar

    > Click on the "Get Help" button

    > Click the "Contact Support" button at the bottom of the page

    > Select your option under "Product and services" and "Categories"

    > Choose your Support option, preferably select "Chat with a support agent in your web browser"

    > Enter your email address and Confirm your email again

    Once you do that, a service request will be open and you will need to exercise patience for the Microsoft Support Agent to chat with you live.

    Please let me know how it goes with Microsoft Support and if you need any other assistance, I will be more than happy to help further.

    Thank you.

    Best Regards,

    Shakiru

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