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Gif not playing on presentation mode

Anonymous
2024-05-08T15:53:28+00:00

Hello,

I've added two GIFs to a presentation. They are playing perfectly till I go to presentation mode, there they are static.
Tried the troubleshoot from the help section, but the preview/property tab is not showing anywhere, plus the issue is only on presentation mode

https://support.microsoft.com/en-us/office/my-animated-gif-won-t-play-377bfae5-86fc-4de6-b2c5-019691e8c213?nochrome=

Microsoft 365 and Office | PowerPoint | For business | Windows

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  1. Anonymous
    2024-08-26T16:35:24+00:00

    The answer provided by Microsoft was tone deaf. If you are encountering the issue, you are not the problem. Your GIF probably isn't the issue, either. My GIFs play and loop just fine when I'm editing the slides in PowerPoint O365, but when I present, the GIFs are static. Animation doesn't help because I'm not trying to insert slide transitions and there is no "preview/properties" window.

    I downloaded my presentation and opened it in PowerPoint desktop. I go to present and my GIFs work fine. This is the only work around I have found after wasting too much time scouring forums for answers. Download your presentation right before you plan on presenting if you want your GIFs to play in presenter mode.

    Microsoft needs to fix this bug.

    20+ people found this answer helpful.
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  2. Anonymous
    2024-05-10T12:54:54+00:00

    I cannot find this Preview/Properties Window on the View menu

    20+ people found this answer helpful.
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  3. Anonymous
    2024-11-12T23:05:24+00:00

    Same issue encountered here. I reported it via feedback including a video recording. Looks like a bug to me. I'm on linux here, so using powerpoint desktop isn't an option ::sigh::.

    2 people found this answer helpful.
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  4. Anonymous
    2024-05-09T01:15:13+00:00

    Dear Dmsduc,

    Thank you for reaching out to the Microsoft community. We are delighted to offer our assistance.

    I'm sorry to hear that you're having trouble with your GIFs in presentation mode. May I know what is your Office version and please check the following steps which may help you solve this issue:

    1. Preview/Properties Window: To play animated GIF files, you must open the files in the Preview/Properties window. To do this, select the animated GIF file, and then on the View menu, click Preview/Properties. If the GIF does not play, try re-saving the animated GIF in the collection in which you want to put it.
    2. Check Animation Settings: Open the PowerPoint presentation for which the animations are not working properly. Click on the SlideShow tab in the menu and select Set Up Slideshow. Next, in the Set Up Show window, uncheck the two options, Show without animation, and Disable hardware graphics acceleration. Press OK to save the changes.
    3. Update PowerPoint: Ensure your PowerPoint is up-to-date. Sometimes, older versions of PowerPoint may have issues with newer features.
    4. Safe Mode: Try opening the PowerPoint in Safe Mode and then try to add animations or edit them.

    Thanks for your understanding and cooperation! Hope you keep safe and healthy always.

    Sincerely,

    Sean | Microsoft Community Moderator

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