Share via

Microsoft AutoUpdate (Install In Progress) is stuck on MacBook Pro. Force quite doesn't help and I can't restart my MacBook.

Anonymous
2024-05-25T21:36:16+00:00

Hi,

I have an Apple MacBook Pro (2021) running on the Apple M1 Pro chip. I was trying to restart my MacBook and then the 'Install in Progress' window popped up. I wasn't even aware this was running in the background. I have tried the following steps but nothing seems to work.

  1. I tried to Force Quit the app. It does quit but when I try to restart my MBP the Install in Progress reappears and won't allow me to restart.
  2. I searched for resolution on here and one of them was to open a MS app (I opened Word), went to Help>Check for Updates and from there look for the Install in Progress app and move to bin, but I can't move that to the bin.
  3. I even went to Activity Monitor and tried to quit the 'Microsoft AutoUpdate' but I can't seem to do that.

I am just stuck and can't restart my MBP at all. Can anyone help pls!!

Thanks,

Suraj

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-05-26T09:30:46+00:00

    Hi Kiki,

    I hope you read my post. I am not looking for 'How to force quit', I know how to do that. I force quit the app, try to restart my MacBook and the 'Install in Progress' appears again and is always stuck at a particular point. Pls check screen grab for reference.

    I did not even initiate any updates so not sure where this popped up from.

    Thanks

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-05-27T03:25:35+00:00

    Hi  Suraj Garg,

    Thank you for your reply.

    Can you try to uninstall Microsoft AutoUpdate by following my steps below and then install the latest Microsoft AutoUpdate version 4.66 again and see the result.

    1. Open an Office application (e.g. Word) and click Help menu > Check for Updates to open Microsoft AutoUpdate first.
    2. Right-click Microsoft AutoUpdate in the Dock and click Options > Show in Finder.
    3. Right-click the Microsoft AutoUpdate file and click Move to Wastebasket to uninstall it. (Note: You will need to quit Microsoft AutoUpdate before you can uninstall it.
    4. Alternatively, you can find the Microsoft AutoUpdate file at the following link: /Resources/Application Support/Microsoft/MAU2.0
    5. Install the latest version of Microsoft AutoUpdate 4.66 via this link: Download Microsoft AutoUpdate 4.66 Package
    6. Restart your Mac and run the test to see the results.

    You can also open the Finder. Press Command +Shift+h. Go to Library > Privilleged Helper Tools and make sure com.microsoft.autoupdate.helpertool is present. Run Microsoft Auto Update. If the file does not exist, use the link below to re-download Microsoft AutoUpdate.

    Release history for Microsoft AutoUpdate (MAU) - Office release notes | Microsoft Learn

    You mentioned that you were unable to move the “installing” application to the recycle bin, did an error message appear? Or is it just that nothing happens when you mouse click on it?

    You can uninstall all of Office first to see the effect. You can refer to the following link for the specific uninstallation steps, and then you can install it back again after recovering normally.

    Uninstall Office for Mac - Microsoft Support

    5 people found this answer helpful.
    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2024-09-18T05:56:43+00:00

    I tried the recommended solution, but MSU still doesn't work properly, givin gme an error message telling me to try again later.

    0 comments
  5. Anonymous
    2024-05-26T03:01:16+00:00

    Hi  Suraj Garg，

    Thanks for using Microsoft products and posting in the community.  

    I understand that you are having trouble on installing Microsoft AutoUpdate on your MacBook Pro, and I understand how you feel and will do my best to answer your questions.

    If you want to force quit the app, you can press the following three buttons at the same time: Option (or Alt), Command, Esc (Escape)1. Alternatively.If you want to know more about the method, you can refer to the follow link.

    How to force an app to quit on your Mac - Apple Support

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

    What application are you trying to update by downloading and installing Microsoft AutoUpdate? If you want to update office application you can click the following link to download, if you want to download other applications, it is recommended that the best is to download the latest version from the official store.

    Update history for Office for Mac - Office release notes | Microsoft Learn

    Please feel free to let me know if you have any further updates, thanks.  

    Best Regards, 

    Kiki - MSFT | Microsoft Community Support Specialist

    0 comments