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Outlook has detected a problem with the existing NormalEmail.dotm. Would you like to create a new NormalEmail.dotm?

Nancy Theobald 0 Reputation points
2023-02-04T16:02:05.9366667+00:00

What do I do when I get this message: Outlook has detected a problem with the existing NormalEmail.dotm. Would you like to create a new NormalEmail.dotm?

Outlook | Windows | Classic Outlook for Windows | For business
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  1. Faery Fu-MSFT 19,751 Reputation points Moderator
    2023-02-06T04:41:33.73+00:00

    Hi @Nancy Theobald ,

    The error message means the ‘Normalemail.dotm’ is the template used by Word for emails is corrupt and requires to be replaced by the new default template.

    You may try to rename the normalemail.dotm then try to open Outlook and verify the status.  

    1. Close Outlook.
    2. Open Run window (press and hold Windows key + R) then copy and paste the following text.
    3. C:\Users\es\AppData\Roaming\Microsoft\Templates
    4. Right click on Normalemail.dotm and rename to Normalemail.old

    Hope above may help you!

    1 person found this answer helpful.

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