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Blank window when asked for password, but not always...

Anonymous
2024-04-22T16:41:01+00:00

Hello,

I'm on W10, using M365 since many years.

Usually I connect in my account, which is administrator. But from today, when I enter Word, Excel, ... I have the triangle telling me my data are connected but the application can't access my account... So I ask to connect and I receive a blank window preventing me to enter any information.

But when I change the account (my wife's one), the window isn't empty and I can introduce the password.

I've had the same problem on another PC; I used another way to solve this situation. I added a pin code for Windows, instead of connecting with the password. And as the first connecting window asks for the pin code, with a pretty field ready to receive it, then it works.

I tried to do the same on my main PC but it's impossible to add the pin code; again, a blank window.

So why the windows aren't empty with my wife's account, and always empty with my account ?

I've tried many solutions, (disconnect, even rename the c:\Windows\ServiceProfiles\LocalService\AppDataLocas\Microsoft\NGC folder, ...) nothing works.

Can anyone help me, please ?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-04-24T15:47:42+00:00

    Hello,

    You need to run this in Powershell: In Windows Search,

    type in PowerShell, right-click on it, and then choose Run as administrator.

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  2. Anonymous
    2024-04-23T20:27:16+00:00

    Yes, I'm on W10.

    I tried your command, and it doesn't work. It says that Add-AppxPackage isn't known as an internal order, external order, exec nor command file. I'm running as administrator as you can see.

    Sorry

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  3. Anonymous
    2024-04-23T15:54:18+00:00

    Thank you. This is because you are running Windows 10.

    Please try this command:

    Add-AppxPackage -Register "C:\Windows\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown.

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  4. Anonymous
    2024-04-23T15:40:22+00:00

    As promised, I come back with what I've done. And I thank you for your patience.

    Finally I decided to use the new account and added it a password.

    I installed all the shortcuts that are useful for me and everything is OK (it's why it took some time...)

    Surprisingly, the admin account uses the same email address as you can see here (even before adding the password) :

    But it works...

    Now there remains 2 questions for me :

    1. Will it be possible to erase the other account (the old one that doesn't function) ?
    2. I created a local account named JMR2. My question is about the local account. Will I have problems in the future in using this account, as it isn't the one I used since the beginning ? And although the fact that the email connexion address is exactly the same ?

    For instance I will keep both accounts as it's sometimes useful for me to fetch some info concerning applications installed in the "old" account.

    And a last question (sorry). All this is a workaround solution that doesn't explain what happened with my "old" account. It's something with what I never play, so I have no idea why my "old" account makes M365 application having trouble to access the account. I must say that everything else functions perfectly. Do you have an idea ?

    I must say that I (too often) was asked to access my account in Word, Excel, ... Sometimes even twice a day...

    I wonder if the fact that the password entered when booting Windos wasn't the same as the one used for M365 could cause this problem ?!?

    Again, thank you having taken the time to help me.

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  5. Anonymous
    2024-04-23T15:23:41+00:00

    Thank you Sumit for your proposal.

    But it doesn't work. This is the error message I received (I was running as administrator) :

    PS C:\WINDOWS\system32> Get-AppxPackage *Microsoft.AAD.BrokerPlugin* | Reset-AppxPackage

    Reset-AppxPackage : Le terme «Reset-AppxPackage» n'est pas reconnu comme nom d'applet de commande, fonction, fichier

    de script ou programme exécutable. Vérifiez l'orthographe du nom, ou si un chemin d'accès existe, vérifiez que le

    chemin d'accès est correct et réessayez.

    Au caractère Ligne:1 : 48

    • Get-AppxPackage *Microsoft.AAD.BrokerPlugin* | Reset-AppxPackage 
    •                                            ~~~~~~~~~~~~~~~~~
      • CategoryInfo : ObjectNotFound: (Reset-AppxPackage:String) [], CommandNotFoundException
      • FullyQualifiedErrorId : CommandNotFoundException

    The first part in french is saying that "reset-AppxPackage" isn't known as applet, function, script file or exec. It's asking to verify the spelling or if an access path exists and is correct.

    The command itself must be correct as I copied it from your message.

    Can you explain me the purpose of these commandes ?

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