I can't sign in. It ask to change password. But it keeps on rejected

I have facing problem while changing the password, could please you help me out.

Error Code: 120004

Request Id: 77d071fb-6c2a-4325-8c1c-bd2c28954e01

Correlation Id: 6bf8e15c-d1d2-477e-aeda-0615ad2e20ea

Timestamp: 04/10/2024 09:43:11

I can't reset my password

Hi Che N!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

Please note that this forum is user-to-user support and we do not have permission to access your account and personal information.

I understand you are unable to sign into your Microsoft account.

Could you please state whether it is a business or a Personal account?

For the Business Account, please get in touch with the Admin of the Business account.

For a personal account, what are you trying to do to get a prompt to change the password?

Please use this link below to change the password of your Microsoft personal account.

See the account reset password here: https://account.live.com/ResetPassword.aspx

Please let me know how it goes and if you need any other assistance, I will be more than happy to help further.

Thank you

Best Regards, Shakiru