Fixed: Refinitiv stock data not picking up new tickers (symbols) from major US exchanges

FYI Google Sheets recognizes "new symbols" but Refinitiv doesn't. Please consider an alternative source for your stock data. Love the feature but cannot use it when Refinitiv doesn't recognize securities that have been trading for months. I use the Feedback feature but it doesn't help. Complaining here instead. Thanks!

Hello Vince.

As of April 2, 2024 General Electric (GE) just spunoff their energy division to establish a new public company: GE Vernova (GEV) new stock symbol. I, too, have been using Refinitiv stock data in a table using Microsoft Excel for Mac version: 16.83. So far, I haven't struck gold to make the connection on my spreadsheet. Do you happen to have a link with the Refinitiv Community so I can reach out to them for some answers?

Much appreciated,

Stu B.

Sadly no, Refinitiv won't help you (I've tried) because you don't own one of their product directly. I tried at the Microsoft Excel community link and nobody has any idea there either. My tickers went live on the NYSE in January so they aren't obscure and they are 90 days old now.

Hello! BradStauf

Thank you for posting in Microsoft Community

I understand your frustration with Refinitiv’s stock data not picking up new tickers from major US exchanges. Allow me to ask:

• What version and edition of Office do you have installed in your device? Example: Personal/Family/Enterprise?
  • You can open any Office apps
  • Go to File > Accounts - on the right side you can see Product Information
• Is this happening to other files? or just specific file?
• What error message are you getting?
• Is this happening to other networks, and devices?

Unfortunately, the delay in adding new tickers can be quite unpredictable, and it seems Refinitiv’s support for Excel stock data types is limited.

Here are the tickers you mentioned:

1. XNAS:AVBP
2. XNAS:CGON
3. XNYS:MFAN
4. BATS:FBTC

While I don’t have direct control over Refinitiv’s data, I recommend a few steps you can take:

1. Patience: Sometimes it takes a while for new tickers to be added to data providers’ databases. Keep an eye out for updates.
2. Alternative Data Sources: Consider using other data sources or APIs that provide real-time stock data. Yahoo Finance, Alpha Vantage, and other platforms might have better coverage.
3. Manual Entry: If you urgently need data for these tickers, you could manually input the information into your spreadsheet until Refinitiv catches up.

Remember that stock data availability can vary across different services, and it’s frustrating when essential tickers are missing. Hopefully, Refinitiv will address this issue soon.

For more detailed information, you might want to explore other community forums or reach out to Refinitiv directly. Keep an eye on their official announcements for any updates regarding new ticker support.

We will also leave the thread open for any volunteer moderators to join in and share their opinion/suggestions to help you with your concern.

If you need further assistance or have any other questions, feel free to ask!

Thank you,

Vince

Microsoft Community Moderator

Hello Vince -

Thank you for addressing the ongoing issue regarding the Stocks Data function initially reported by BradStauf, then echoed by multiple Excel users.

Like Stu Becker1, I am also affected by the recent GE split, as the new GEV ticker remains unavailable in our database.

There must be a service agreement in place between Microsoft and Refinitiv, that clearly states the contractual timeline for updates to the ticker database. Can you please share what it is?

Understanding this would help manage expectations regarding the visibility of the GEV (or other new) tickers in the Excel Stocks function.

I appreciate your assistance on this matter.

Best regards,

Gwenael