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OneDrive Folders not working with MacBook

Anonymous
2024-04-30T09:52:01+00:00

I have used OneDrive on my MacBook for 2 years now. When I try to add new files or update files in my OneDrive folders, it initially came up "Couldn't communicate with a helper application". Files are still being uploaded okay when I check OneDrive on the website. I am very nervous to loose all my files.

Microsoft 365 and Office | OneDrive | For education | MacOS

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  1. Anonymous
    2024-04-30T12:16:02+00:00

    Dear user,

    Resetting Microsoft OneDrive won't lose your files in OneDrive website. It can resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset.

    And you mentioned that files are still being uploaded when you check OneDrive on the website, that means files are successfully stored in OneDrive website. After OneDrive reset, your files will still sync back to your MacBook.

    In this similar thread, the OP mthompson_2022 shared that he can fix the error by resetting OneDrive.

    OneDrive- Personal says "Couldn’t communicate with a helper - Microsoft Community

    Feel free to post back if you have any update. I'll be glad to help you further.

    Sincerely,

    Tina | Microsoft Community Moderator

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  2. Anonymous
    2024-04-30T11:57:53+00:00

    Will resetting OneDrive risk loosing and erasing all my files that I have stored on there?

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  3. Anonymous
    2024-04-30T11:41:03+00:00

    Dear user,

    Greetings! Thank you for posting in Microsoft Community.

    I'm sorry to hear that you're experiencing issues with OneDrive on your MacBook. I'd like to help you, we can work together to narrow down the situation and move towards to a resolution path.

    May I know if you have tried resetting OneDrive App? If not, please follow steps below:

    1. Select the OneDrive cloud icon in the top tray, then select Preferences> Pause > Quit OneDrive.
    2. Find OneDrive in your Applications folder.
    3. Control-click OneDrive and select Show Package Contents.
    4. Navigate to the Contents > Resources folder.
    5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
    6. Start OneDrive and finish the setup process. See if the error message appears or not.

    Please also ensure you are using the latest version of OneDrive App. If you installed it from App Store, try updating it from App Store.

    You may also reboot Macbook. Sometimes, issues can be fixed from a simple restart.

    If issue still happens, I understand how frustrating this situation can be and sincerely apologize for the inconvenience caused. To further investigate this issue, I would appreciate if you could share following information:

    1. Could you provide a screenshot of the error message?
    2. May I know where are your files stored? In OneDrive for business or Personal OneDrive?

    Look forward to your reply. Thanks for your time and cooperation!

    Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

    Sincerely,

    Tina | Microsoft Community Moderator

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