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Check for Updates on Mac using Office 2019

Anonymous
2024-05-23T03:37:53+00:00

Hi I purchased Microsoft Office home & student 2019. Every time I open Excel I get the error message

Office Update. To keep up to date with security updates, fixes and improvements, choose. Check for Updates.

Nothing happens, but shows Upgrade required, but I can not click onto anything to update it.....

My Microsoft account shows Products you've purcahsed - Office home & Student 2019. Install

Do I need to install this to fix the problem?

I would love some help with this.

Many Thanks. Debbie

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Jim G 134K Reputation points MVP Volunteer Moderator
    2024-05-24T16:49:47+00:00

    Hi Debbie,

    Please disregard Linn's reply. It is factually incorrect and the advice to follow is wrong.

    If you are using a current version of Mac OS, the version of Office you should have is 16.78.3. To find out what is currently installed, go to the Applications folder, then right-click on Microsoft Excel.app. Choose Get Info from the menu. That panel shows the version number near the top. I'm using the latest beta version 16.86, but yours should say 16.78.3

    Image

    If your version is 16.78.3 you don't need to do anything at all. You can delete AutoUpdate. You’ll find it in the MAU2.0 folder which should be located in:
    Macintosh HD/Library/Application Support/Microsoft/MAU2.0

    If your version is lower than 16.78.3 then do the following to get the latest AutoUpdate, which will then install the 16.78.3 update: Download a copy of the current version of AutoUpdate from this link, install and then run AutoUpdate to bring your installation to current update level, then restart your Mac. If the updater does not open automatically after download, double-click the downloaded .pkg file. Click this link to download the updater. The update is free.

    https://go.microsoft.com/fwlink/p/?linkid=830196

    If your version is higher than 16.78.3 then you have to completely remove what you currently have installed, after which you should use the 16.78.3 installer:

    Uninstall Office for Mac - Microsoft Support

    Install 16.78.3: Office suite (with Teams)

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  2. Jim G 134K Reputation points MVP Volunteer Moderator
    2024-05-24T16:40:55+00:00

    This reply is for Linn only.

    You stated:"Office2019, Office2021 all three use the same installation package." This is a false assertion. Office 2019 uses a separate installer from Office 2019 and 2021, which share the same installer.

    In order to save time in the future, whenever you tell Microsoft forum users to do impossible things using interface elements that simply do not exist, or contains factually wrong information, your reply will be removed as not relevant to the thread.

    You are entitled a notice to either fix your reply or remove it. Consider this your notice for today and all future times, as well.

    Microsoft has a clear policy regarding the use of AI in replies on Microsoft Q&A. Here are the key points:

    AI Usage Policy for Microsoft Q&A:

    When using AI to generate answers on Microsoft Q&A, contributors must follow these steps:

    Mention the AI service name that generated the answer (fully or partly).

    Check the accuracy and relevance of the AI output and adjust it as needed.

    Indicate that they validated or updated the AI output in their answer.

    Include any sources generated by AI or used during validation and updating1.

    Failure to follow these guidelines may result in content deletion and account suspension.

    Moderator Actions for AI-Generated Content:

    If a moderator identifies AI-generated content that violates the policy, they may take the following steps:

    Reply to the content with a comment explaining the platform’s AI policy.

    Delete the content if the user doesn’t respond to the notice or fails to make necessary changes.

    Suspend the user’s account if repeated violations occur1.

    Appeals Process:

    Users can appeal the removal of their content or account suspension by contacting the platform via email1.

    In summary, Microsoft emphasizes transparency, accuracy, and proper attribution when using AI tools to assist with answers on Microsoft Q&A. Contributors should follow the guidelines to ensure high-quality responses. 😊🚀

    For more details, you can refer to the official Microsoft Learn article.1

    4/27/2024 by Copilot

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    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


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