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Word Save as Adobe PDF add-in

Anonymous
2024-04-26T13:55:49+00:00

We use MS 365 and a user has Save as Adobe PDF add-in.

When they use that to save a word document to be converted to PDF it takes a long time for it to convert/save over. Is this an issue with this add-in? or is there a way to speed/make it convert faster? This add-in takes about 30-40 seconds longer. There are no errors, but performance of word drops and starts to become laggy.

When I test it with the standard export in Word to create Adobe PDF it instantly creates it within a few seconds.

Is there a fix to this or should the add-in not be used and use export instead?

Microsoft 365 and Office | Word | For business | Windows

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  1. Charles Kenyon 166.6K Reputation points Volunteer Moderator
    2024-04-26T16:13:45+00:00

    First, your user can use the standard Save As command and pick .pdf as the file type. It should work the same as on your other systems. The user can also use Microsoft Print to PDF to produce a pdf.

    Save As Adobe pdf is a command produced by the Adobe Acrobat program and the Add-In it adds to Word. As John pointed out, this is a Microsoft forum and the place to get help for that is Adobe's customer support.

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  2. John Korchok 231.4K Reputation points Volunteer Moderator
    2024-04-26T14:33:26+00:00

    Adobe Acrobat is not a Microsoft product. Please post your question in Adobe's Acrobat Community Forum, where you may be able to get an answer to your question.

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  3. Anonymous
    2024-04-26T19:46:02+00:00

    Ok, that makes a bit more sense, but it just seems like a back and forth between Word and Adobe, where they point fingers at each other to find a resolution.

    Thank you.

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  4. Anonymous
    2024-04-26T16:41:19+00:00

    This is an Word Add-in. Not sure why it wouldn't apply to Word having some work in it, I can see if I was using Adobe to convert to a Word doc.

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  5. Anonymous
    2024-04-26T14:14:14+00:00

    Dear respected  Tony Vang,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    I’m sorry you’re having a problem and for the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

    As per your description, as the standard Export feature to PDF file format in Word work instantly and i think the issue related with incompatible Adobe Acrobat add-ins with the Microsoft Word latest version.

    In this scenario, I think you may report this behaviour to Microsoft Word product developer Team (we also submit feedback from our side as well).

    As Microsoft get their attention is through the feedback mechanisms and Microsoft roll out fix bug requested from Microsoft 365 customers. I recommended you may also let your valuable request to Microsoft Word product developer related Team through the feedback mechanisms.

    In this scenario, we sincerely recommend you, regarding to your concern, I request you, please send your feedback via this link: Microsoft Word feedback portal, Microsoft product developers team monitor this site 24/7 and they will receive your request. This is the best platform to let related team hear from you and make the products and services better for you and others.

    I'm Really Sorry and I apologize for it.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Waqas Muhammad

    1 person found this answer helpful.
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