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Why is https://myaccount.microsoft.com/ Security Info telling me 'You cannot access this right now'

Anonymous
2024-05-17T03:53:05+00:00

It tells me "Your sign-in was successful but does not meet the criteria to access this resource. For example, you might be signing in from a browser, app, or location that is restricted by your admin."

Error Code: 53003

Request Id: 278c809b-7c77-4b79-856e-f4a81ff4da00

Correlation Id: 19cc3b62-0172-4531-9685-41fc49cb15ba

Timestamp: 2024-05-17T03:36:53.364Z

App name: My Signins

App id: 19db86c3-b2b9-44cc-b339-36da233a3be2

IP address: 2603:6080:bf0:81a0:3595:4aa1:c6fd:90da

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered

I'm the Global Administrator of my org.

Additionally, I cannot figure out how to add another phone to my Authenticator app.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-25T15:24:46+00:00

    Thanks @VincentChoy!

    I think this was related to the answer. The long and short of it is that my office account had MS policies applied to it because a Microsoft corporate email address was associated with one of the admin users. This is now resolved.

    2 people found this answer helpful.
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  2. Vincent Choy 10,850 Reputation points Volunteer Moderator
    2024-05-18T05:03:39+00:00

    1 person found this answer helpful.
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  3. Anonymous
    2024-09-19T02:47:02+00:00

    Thanks @VincentChoy!

    I think this was related to the answer. The long and short of it is that my office account had MS policies applied to it because a Microsoft corporate email address was associated with one of the admin users. This is now resolved.

    @VincentChoy I am pretty sure I'm in the same boat... how did you find this association so that I can remove it and be able to log in to my account again 😅

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  4. Anonymous
    2024-05-17T13:25:02+00:00

    > Conditional Access

    It looks like there was a policy created (automatically?) on March 28th called 'Security info registration for Microsoft partners and vendors', which is denying my access. I didn't create this, I'm the only Global Administrator that's making any changes, and I can't delete this policy.

    Any idea what this is about?

    Thanks!

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  5. Vincent Choy 10,850 Reputation points Volunteer Moderator
    2024-05-17T04:32:12+00:00

    If its your own tenant you are trying to get into - did you enable certain restrictions in your tenant via Intune or Conditional Access?

    Perhaps this was done via by another Global admin or a previous admin?

    If its somebody else tenant you are trying to access as a guest, then it would depend on the security policies set by the owner of the tenant.

    Hope it helps

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