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I cannot open Microsoft 365 and office even though there is an existing family subscription, error code: 147-0

Anonymous
2024-01-06T19:04:19+00:00

When I tried opening word, it is telling me to wait to do an update but after a couple of minutes, it tells me unable to start microsoft 365 and office and says we couldnt open microsoft 365 and office because we are updating, adding or removing programs

What should I do now ?

Microsoft 365 and Office | Install, redeem, activate | For education | Windows

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  1. Anonymous
    2024-06-17T22:34:13+00:00

    I've got exactly the same problem, tried uninstalling and reinstalling, computer says it's installed at end of installation process, then, nothing, cant even find the word.exe or excel.exe files.

    4 people found this answer helpful.
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  2. Anonymous
    2024-06-11T01:00:36+00:00

    I uninstalled from Add/Remove programs, restarted, reinstalled, restarted, still didn't work, so uninstalled using "Microsoft Support and Recovery Assistant", restarted, looked for Microsoft apps using "search" bar and could not find them; reinstalled from my subscription page, restarted, installed a 2nd time and restarted, and I still cannot open an existing document, spreadsheet, Outlook or any of the Microsoft 365 apps without selecting to "Run as Administrator".

    • Windows 11 23H2
    • Opened Word by selecting "Run as Administrator"

    Went to File > Account and found the About info: Microsoft 365 Version 2405 (Build 17628.20110 Click-to-run)

    Image is supposed to be attached with Microsoft 365 version information, but this screen says the image inserted successfully, and under that, "Something went wrong" - so not sure if you got the screenshot.

    • I do have a PT job and have a Microsoft account with that organization - Teams opens when computer starts, and it opens the business version of Teams for me to access their content
    • My issue started a few weeks ago, but uninstalling and reinstalling worked then. Today - this major issue started and cannot resolve it.

    I've spent most of the day trying to figure out why I can no longer just click on a word document and have it open Word, or click on a spreadsheet and have it open Excel; etc...Again, I have to search for the Word App, then select to "Run as Administrator" to open.

    Please advise how I may proceed. this is getting quite frustrating for a past tech support specialist and MCP/MCSE in the old NT/2000 environment!!!! I have not kept up apparently!!

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  3. Anonymous
    2024-06-28T14:48:27+00:00

    If you use Windhawk it causes this problem - I use the taskbar button re-orderer to arrange excel tabs how I want them

    Check out https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-365-apps-wont-start-unless-ran-by-run-as/846671c6-45e8-491c-b3bc-d564761b998d

    You need to go into Windhawk settings>advanced>more settings and add office apps to exceptions list.

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  4. Anonymous
    2024-01-06T21:19:25+00:00

    Dear respected Marie Meyer,

    Welcome to this Microsoft Community.

    Based on the description shared, it seems you are not able to open the Office apps due Office apps keeps on saying we are updating.

    In this situation, I would like to suggest you to perform Online Repair to the Office apps and check the outcome:

    Quit Office apps> Open the Control Panel> Programs> Programs and Features> Right-click on the Microsoft 365 apps> Change> Online Repair> Restart your PC and check the outcome.

    If still the same and Online Repair didn’t fix the issue, would like to suggest you uninstall the corrupted Office apps completely using the Uninstall Tool and re-install the Office apps.

    References:

    Uninstall Office from a PC - Microsoft Support (Option 2)

    Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac - Microsoft Support

    Note: After uninstalling the Office apps, please restart your PC and install the Office apps again.

    If still the same problem, can you please provide the Product Information and Version of the Office apps? Open the Control Panel> Programs> Programs and Features> Take a screenshot and share it with us.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Mia | Microsoft Moderator

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  5. Anonymous
    2024-02-24T09:18:14+00:00

    Hi Mia - I wonder if you can help I have a similar problem; Microsoft 365 office and family will not open - I can open no word files. I have disabled ccleaner and malwarebytes; I have run a scf scan ?5may have spelt this wrongly) have uninstalled 365 and re-installed several times but when I click on 'word' nothing happens - if i run as administrator I get message saying that the program cannot be found and to check address wording. Can you help in anyway please. This has only started in last 1 days. Thanks Tim

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