Unable to validate credit card

trangng 0 Reputation points
2023-02-13T16:27:16.57+00:00

hi I am trying to create new trial account and got stuck at validate credit card, my card is not prepaid and should be eligible ,

The frontend keep telling me that information is incorrect BUT I received notification from my bank that there is unauthorized payment on my card which mean the transaction went thru so I don't wanna try different card if this one actually work and inputted.

Very frustrating

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. JimmySalian-2011 42,511 Reputation points
    2023-02-13T18:06:34.29+00:00

    Hi,

    Did you signed up from a Email or did you go to Microsoft website and registered? There are phishing mails and scam not saying you did hit the spam mail and registered just trying to understand and warn.

    As always check the sender is genuine Microsoft Domain address, also check the Azure portal and if you have registered your payment services/card.

    Hope this helps.

    JS

    ==

    Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.

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  2. AnuragSingh-MSFT 21,551 Reputation points Moderator
    2023-02-16T07:13:18.3433333+00:00

    @trangng just wanted to check if you are still facing this issue. Please review the link below to check out scenarios where this could happen and ways to troubleshoot it - Troubleshoot a declined card

    In case you are still facing this issue, please create a support request. to reach out to Azure Support for this issue. Billing and Subscription management support is available to all customers.

    Hope this helps.

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