Getting error "We're sorry, sign-in isn't working right now. But we're on it! Please try again later." using OneDrive file picker

Not helpful at all. Where is the help and solution to this problem.

Disappointed with Microsoft.

I am having the same issue but I am able to access other spreadsheets. My error seems to be tied to one specific spreadsheet.

But it's been happening since Friday. I created the workbook Thursday and spent hours editing so I hope it's a temp thing and I have access again soon.

I have tried to access it from mobile, another desktop at work, a personal laptop at home, and through the link I shared with co-workers. I have cleared Cache & Cookies, Restarted my device, logged in-out, and tried multiple browsers.

Something went wrong

We're sorry, sign-in isn't working right now. But we're on it! Please try again later.

If this problem persists, contact your support team and include these technical details: Correlation ID: ab4b1fa1-8067-5000-588f-a2b22221a31eDate and Time: 4/15/2024 9:18:52 AMURL: https://onedrive.live.com/User: C\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*.comIssue Type: Unknown issue.

Dear ravi508

Welcome to Microsoft Community.

We understand that you are unable to sign in when using OneDrive.'

We're very sorry, we've also recently received feedback from other community submissions about this issue, which seems to be a new one. In the meantime, we believe this is a temporary issue that may be caused by validation issues during the server update process.

Due to an unsuccessful server connection to OneDrive, you will not be able to see the correct information when you log in.

We have already helped to feedback with the relevant departments, the relevant departments are in the process of investigation and repair, we recommend that you can wait until after the repair to confirm whether the problem still exists.

In the meantime, you can try the following actions first to see if they can help you in alleviating the problem:

I. Use browser privacy mode:

You can try opening the OneDrive web page using your browser's privacy mode and then determine if the page opens and runs properly.

Second, optimize your web information:

1. Change network: If it is convenient, you can also try to change the hotspot of your cell phone and try again, and if you have other networks, you can try to change the network a few more times.

2.Change DNS: "Start" > "Settings" >. "Network and Internet"> double-click to open the "Change Adapter Options"> right-click "Connected Network" to open the "Properties">Select "Internet Protocol Version 4", double-click to open>Check Use the following DNS server address>Preferred DNS server (4.2.2.1), Alternate DNS server ( 4.2.2.2)>OK>OK>Try again after the change, remember to change it to automatic after success.

3.Reset Internet Option's Networking Options: Press and hold Windows (logo key) + R and type inetcpl. cpl, then click Advanced, in the "Settings" list scroll down to Security and check SSL3.0, TSL1.0, TSL1.1, TSL1.2 apps, and underneath click Reset and then click Delete Personal Settings, and then click Reset

4. locate: C: \WINDOWS\system32\drivers\etc to find hosts file cut to the desktop paste (that is, clear the operation of the host), and then see how the effect.
5. In the taskbar search box, type "cmd", right-click on the command prompt, select "Run as administrator", in the administrator: Command Prompt window to perform the following commands: netsh Winsock reset Enter and then restart the computer. nbsp;Enter, and then restart the computer.

Third, add an alias to your account:

The concern is due to the account's configuration information connecting incorrectly with your OneDrive, you can try adding an alias for your Microsoft account, after adding it, you use the alias to log back into the OneDrive webpage to confirm the appropriate information.

Add or remove an email alias in Outlook.com - Microsoft Support

We hope this helps, if this doesn't work, as OneDrive has a dedicated development team, we recommend that you email the OneDrive support team to submit your suggestion and the OneDrive team will take a look at it：Find lost or missing files in OneDrive - Microsoft Support

 Hope it helps! If any update, welcome to share with us.

Best Regards,

Zenobia-MSFT | Microsoft Community Support Specialist

Hi! I'm having the same issue. My workmate and I are trying to share a folder together and for both of our accounts, when emailed the shared link, we can't even log-in our account when we click the hyperlink to our shared folder. I tried saving and downloading a copy of the files to my account and sharing the link to him and also having him doing the same for me but both still are not working, it still directs us to the same pop-up saying the same thing ("we're sorry, etc.").

Hoping this could be fixed soonest.

Thank you!

Best regards,

JP

I have tried all the steps mentioned by you. First time login does not work. After that it works fine.