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Microsoft Office 2019 (Version 16.86) (24060916) suddenly stopped and asking for license activation.

Anonymous
2024-06-27T12:38:18+00:00

Suddenly, my office applications have stopped working and its asking for license activation even though I have purchased the subscription for office 2019 few years back and it was working fine until yesterday . All Microsoft Office Apps such as Word, Excel etc are only opening in view mode now. Could you please help me this ?

Microsoft 365 and Office | Word | For home | MacOS

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  1. Jim G 134K Reputation points MVP Volunteer Moderator
    2024-07-03T19:03:57+00:00

    In Finder, right click on Microsoft Excel.app and choose Get Info from the menu. This displays the version of your software. Is it 16.78.3 or 16.86 or something else?

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  2. John Korchok 232.8K Reputation points Volunteer Moderator
    2024-07-02T14:38:37+00:00

    The 16.78.3 version for which Jim posted the links should work for you.

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  3. Jim G 134K Reputation points MVP Volunteer Moderator
    2024-06-27T16:23:15+00:00

    You have to remove the wrong version first:

    Uninstall Office for Mac - Microsoft Support

    Then, install the correct version for current versions of Mac OS, which is 16.78.3 which you can download from this link:

    Office suite (with Teams)

    After installing, delete AutoUpdate. You’ll find it in the MAU2.0 folder which should be located in:
    Macintosh HD/Library/Application Support/Microsoft/MAU2.0

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  4. Jim G 134K Reputation points MVP Volunteer Moderator
    2024-06-28T15:36:01+00:00

    Hi

    You didn't remove version 16.86, which is the current update for Office 2021 and Office 365. Version 16.86 can not be activated with an Office 2019 license.

    You must remove 16.86 and then install 16.78.3 which is latest and final version of Office 2019.

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  5. Anonymous
    2024-06-27T17:58:54+00:00

    I tired but i am getting license not found error

    MacOS version :- Sonoma 14.5 (23F79)

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