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I had a HP laptop with pre-installed Windows 10 and Microsoft Office 2019. I have upgraded to Windows 11, and now all of my office apps are nowhere in search/start menu.

Anonymous
2024-07-19T16:33:01+00:00

I have signed into my office account with the same email id as when I first accessed the office apps. But I don't seem to have an active subscription for Microsoft 365 now. I have also tried to repair and reset the Microsoft Office 365 app but still no use. Any help on this would be appreciated.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Stefan Blom 338.5K Reputation points MVP Volunteer Moderator
    2024-07-19T17:53:52+00:00

    Depending on how you upgraded your computer to Windows 11, you may have lost the preinstalled version of Office 2019. Note that a product name which includes Office indicates a perpetual license, not a subscription.

    If Office 2019 was previously associated with an account of yours at https://account.microsoft.com/services, you should be able to reinstall it from there.

    The Microsoft 365 (Office) app does not give you access to a full subscription version, only to the Office dashboard.

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  2. Stefan Blom 338.5K Reputation points MVP Volunteer Moderator
    2024-07-20T09:09:01+00:00

    You are welcome.

    I'm glad you were able to install a fully functioning version of Office.

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  3. Anonymous
    2024-07-20T08:49:58+00:00

    Thanks a lot for your reply. I was assuming I needed Office 365 which I didn't have. I went to the link that you shared (Services and Subscriptions) where I could find my Office 2016 product and I installed it. All works fine now. Thanks a ton!!

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