Current user of 365, need to add a new domain name into the account to use an alternative email address

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Current user of 365, need to add a new domain name into the account to use an alternative email address

Anonymous

We currently use 365 for our emails, my company has just purchased a new website with a different domain name, they are in the process of handing over the site, but we need to take control of their email accounts. There arent many in use which is good, but have absolutely no idea how to achieve this and what we/they need to do to sign it over to us. Any pointers would be greatly appreciated,

thanks

Ian

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Answer 1

Dear Ian,

Good day! Thank you for posting to Microsoft Community.

If you have the access for the new domain, you may need to add the new domain name to your organization Microsoft 365 admin center and setting up email addresses for it. Here’s a general guide to get you started:

Step #1: Add the New Domain to Microsoft 365:

Sign in to the Microsoft 365 admin center.
Go to Settings > Domains.
Select Add domain and follow the instructions to add your new domain name. You’ll need to verify that you own the domain by adding a TXT or MX record to your DNS hosting provider. You can refer to Add a domain to Microsoft 365 - Microsoft 365 admin | Microsoft Learn

Step #2: Verify the Domain:

After adding the domain, you’ll need to verify it. This usually involves adding a TXT record or MX record domain provider to your DNS settings. Once the record is added, go back to the admin center and select Verify, you can refer to Add DNS records to connect your domain - Microsoft 365 admin | Microsoft Learn

Step #3: Set Up Email Accounts with your newly added domain:

Once the domain is verified, you can create new email addresses using the new domain. Go to Users > Active users in the admin center.
- Select Add a user and follow the instructions to create new email accounts with the new domain name (while creating the domain, you will have dropdown option in the domain section to choose the domain for your account ).

Step #4: Update Existing Users (if needed):

If you need to update existing users to use the new domain, go to Users > Active users.
- Select the user you want to update, then select Manage username and change the domain part of the email address to the new domain. You can refer to Change a user name and email address - Microsoft 365 admin | Microsoft Learn

Step #5: Test the Setup:

Send test emails to and from the new email addresses to ensure everything is working correctly.

I look forward to your update. Please feel free to let me know how it goes or if I've got you wrong. If you still have any concerns, please let me know so I can provide more suggestions.

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator

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Current user of 365, need to add a new domain name into the account to use an alternative email address

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