Hello there,
Sorry to hear you're experiencing issues with Microsoft Word and hope the following solutions can assist you:
1)Check Display Settings: Ensure that the "Show Markup" option is enabled and set to "All Markup." This option is usually found in the Tracking or Review tab in the ribbon.
2)Show Comments: Confirm that comments are indeed visible in the document. You mentioned that comments are shown on the right, which indicates they are present in the document.
3)Adjust View Settings: Try changing the zoom level or adjusting the view settings in Word. Sometimes, the display of comment lines may be affected by the zoom level or display settings.
4)Update Word: Make sure that your Microsoft Word application is up to date. Updates help with bug fixes and performance related issues.
5)Toggle the display options: For comments and markup. Turn off the "Show Markup" option, close and reopen the document, then turn it back on to see if it refreshes the display.
6)Print Layout View: Check the document in Print Layout view to see if the comment lines are visible there. Sometimes, certain display features may be better viewed in Print Layout mode.
I hope the following solutions help fix your issue and should you have any further problems/concerns please do not hesitate to contact me again.
Thanks,
Parth P.